We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

Hi, Jimbo Jambo. Thank you for sharing your experience with your LG Refrigerator (LTCS20020W) model. It’s great hearing how much you’re enjoying the roomy interior and the easy‑to‑adjust shelves. This unit is designed with flexible storage in mind, so it’s wonderful to know those features are serving you well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hello there! We are sorry to hear that the LG Refrigerator's shelves had to be replaced so soon. We appreciate your feedback and would like to invite you to share it with us on our LG feedback page, https://www.lg.com/us/support/feedback. Your valuable input will help us make necessary improvements to our products in the future. ~Rita

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane