Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,667 ratings1,645 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (312)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

Member photos

Sort by |
Showing 1,291-1,300 of 1,645 reviews
Aug 5, 2025
Reviewer name: Kris1981
1 out of 5 stars
1 out of 5 stars review

Horrible Product

I bought this refrigerator in June 2024 to be used at a vacation property. It has never cooled properly since original purchase. I had someone to come out and repair the appliance in April 2025. Now 2 months laters, the appliance is again no longer cooling, and also has a huge leak. So had to put in another repair request, and try to function with a leaking, barely cooling refrigerator. Do not buy this appliance.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
reply from LG CareQ

We’re really sorry to hear about all the trouble you’ve had with your fridge. It’s incredibly frustrating when an appliance you rely on keeps having problems—especially when you need it to work at your vacation property. Dealing with a leaking, barely cooling fridge is definitely not what anyone wants. Thank you for sharing your experience; your feedback helps us improve. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have your consultation number (CNN#) from your previous interaction, along with your bill of sale, ready. This will help us access your case details quickly and ensure a more efficient follow-up.

Jul 23, 2023
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

It doesn´t cool

I bought this refrigerator 5 months ago and it suddenly stopped cooling. It took 3 days for a LG technician to come, resulting on a lot of food spoiled. He told me just to defrost it. Done it and for 3 days, it seemed back to normal. But as soon as I went grocery shopping, cooling became a problem again. LG doesn´t seem to know how to solve the problem. If I keep the fridge half full, I get nice 3 to 4 degrees. As soon as I get it full, it goes to 9 to 10. I would avoid this LG refrigerator at all costs.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
Nov 25, 2020
Reviewer name: X NeverAgainLG X
1 out of 5 stars
1 out of 5 stars review

Bad choice

I bought this for my garage as an addition. Refrig and freezer do NOT get cold enough. NO light in freezer. No thermometer as to tell what temp it is. Had to go out and buy two just so I knew. Guess you get what you pay for. Is so so for a garage not in house.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
reply from LGE Social Media

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. Please be mindful per the Owner's Manual that the unit should be installed in an area between 55 °F (13 °C) and 110 °F (43 °C). If the surrounding temperature is lower or higher than previously mentioned, it can adversely affect the unit. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane

Mar 29, 2023
Reviewer name: disappointed2023
1 out of 5 stars
1 out of 5 stars review

Very disappointed

I bought this fridge because I wanted something that would run quietly. It worked just fine for 51 weeks and then started making noise. The technician said the fan needed replacing. So the first disappointment is that it didn't even last a year without a problem. That was at the beginning of February, nearly two months ago. The part had to be ordered, and that has taken quite awhile, which is the second disappointment. The return visit to do the actual repair has been scheduled for the first week of April. In the meantime, the fridge has deteriorated further. It now sounds like a Boeing 777 most of the day and night, and is making a whole host of new noises. There is nowhere to hide in my open plan home; the noise, and the vibration it causes, is so loud that there is no peace even in my basement. Based on the noise it's making, I'm worried that it won't last until the repair can be made. Overall, not a great experience.

Review from lg.com/ca
Helpful?1QJF566W4K0H14969773570
Dec 26, 2020
Reviewer name: camjan
5 out of 5 stars
5 out of 5 stars review

This more than meets our needs and expectations.

[This review was collected as part of a promotion.] We bought this refrigerator for extra freezer space and for refrigerator space when we are entertaining. Put it on the inside wall in our garage, which is just outside our kitchen door. This model is much roomier than we expected. And it keeps COLD. We are really quite happy with this model, which we've been using for the past 3 months without issue. We'd read that the freezer door might not close completely, so we just double check that it is tightly closed. We've never had a problem. Highly recommend.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Dec 22, 2020
Reviewer name: Cyn44
5 out of 5 stars
5 out of 5 stars review

Great value

[This review was collected as part of a promotion.] This frig is a great value for the money. It’s simple design leaves plenty of room in both frig and freezer. It would be nice to have one more drawer in the frig but otherwise it’s perfect for my needs.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Dec 7, 2020
Reviewer name: Schris56
5 out of 5 stars
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] I bought this fridge about 2 months ago and am very pleased so far. The front is easy to wipe down, it’s very quiet, surprisingly roomy and keeps everything perfectly cooled. Huge difference from the fridgidaire I previously owned.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Oct 22, 2021
Reviewer name: Kutu Mutu
5 out of 5 stars
5 out of 5 stars review

Near Excellent

[This review was collected as part of a promotion.] My opinion matters because, just prior to buying this fridge, i bought 3 U.S-made fridges in a row and had to return each one of them within the warrantee deadline. Then i paid a bit more and got this one. What a difference! Bright lights, perfectly cold, good space inside, and the strange thing is, you absolutely don't hear the motor, to the extent that i was first wondering how come the fridge was so cold while the motor was not working. it even looks so much better made than its predecessors, with glass shelves all over including on the doors, instead of metal grids. and I've had it for over 6 months now with absolutely no complaint or problem. the only reason my title was not "Excellent" period is that it doesn't have a cold-cut drawer. i recommend it without hesitation.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
May 10, 2021
Reviewer name: hotskoz
5 out of 5 stars
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] I looked at a bunch of refrigerators when our old one bit the dust and settled on the LG. I bought this from just a picture online and when it arrived I was very pleased with the purchase. Very room inside and most importantly it maintains a steady temperature. Extremely quiet. I never hear it turn on. Nice lines and clean finish. No attached handles to collect dirt. Very well designed.

Review from lg.com
Helpful?1QJF566W4K0H14969773570
Dec 7, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Works great, looks great

[This review was collected as part of a promotion.] This is a 2nd refrigerator in our house. We notice that is keeps vegetables fresher longer than our existing one. We like the layout of the shelves and large door shelves. We are happy with our purchase.

Review from lg.com
Helpful?1QJF566W4K0H14969773570