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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,676 ratings1,654 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (101)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 1,321-1,330 of 1,654 reviews
Aug 5, 2025
Reviewer name: Kris1981
1 out of 5 stars
1 out of 5 stars review

Horrible Product

I bought this refrigerator in June 2024 to be used at a vacation property. It has never cooled properly since original purchase. I had someone to come out and repair the appliance in April 2025. Now 2 months laters, the appliance is again no longer cooling, and also has a huge leak. So had to put in another repair request, and try to function with a leaking, barely cooling refrigerator. Do not buy this appliance.

Review from lg.com/ca
Helpful?6XWQEFRR7UUF14969773570
reply from LG CareQ

We’re really sorry to hear about all the trouble you’ve had with your fridge. It’s incredibly frustrating when an appliance you rely on keeps having problems—especially when you need it to work at your vacation property. Dealing with a leaking, barely cooling fridge is definitely not what anyone wants. Thank you for sharing your experience; your feedback helps us improve. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have your consultation number (CNN#) from your previous interaction, along with your bill of sale, ready. This will help us access your case details quickly and ensure a more efficient follow-up.

Dec 26, 2020
Reviewer name: tmax10
5 out of 5 stars
5 out of 5 stars review

Spacious and Deep

[This review was collected as part of a promotion.] I brought this LG refrigerator to replace to replace a refrigerator that I brought new 3 years ago that quit working, and I am so glad I went with LG, it is more spacious and deep and I love the layout of the compartments, this was a great buy!

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Feb 27, 2025
Reviewer name: Chanelbella
1 out of 5 stars
1 out of 5 stars review

Bad quality

Listen to other reviews and don't buy this. The shelves came cracked. They only replaced one within the first year for free. Now I have to pay to replace all the others, including the door shelves. I never put anything heavy on them either. The materials are just poor quality. Every once in a while the fridge gets warm for no reason. This fridge is only two years old and it has all these problems.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LG Digital Care Team

Hey there! That’s definitely not the experience we want for our customers. We’d love the chance to help and see what options are available for your refrigerator. Send us a private message on social media @LGUSSupport, and our team will be happy to assist! For the fridge warming up, try checking the temperature settings, cleaning the condenser coils, and making sure the door seal is tight. Also, ensure air vents aren’t blocked and avoid overloading the fridge to maintain proper airflow. Heres some more information in our LG help library that may help get your refrigerator back to keeping all your grocieres cool: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We're always here to help. ^ Diego

Dec 26, 2020
Reviewer name: mattjm1017
5 out of 5 stars
5 out of 5 stars review

Excellent little fridge

[This review was collected as part of a promotion.] We bought this as a beer fridge/ overflow from the main fridge and it has been fantastic! There is plenty of room in the fridge and freezer to keep plenty of drinks cold and store extra food. This refrigerator does everything it’s advertised to do!

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Jan 2, 2021
Reviewer name: Barb52
4 out of 5 stars
4 out of 5 stars review

Great size

[This review was collected as part of a promotion.] We bought this to replace another refrigerator which was too costly to repair! It’s a perfect size for the two of us. The only reason for the four stars is that I constantly need to clean off fingerprints since the front of the refrigerator isn’t actually stainless steel. Otherwise, we’re very pleased with the appliance from the roominess to the quiet operation.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Jul 12, 2024
Reviewer name: Phyllis G
5 out of 5 stars
5 out of 5 stars review

Good Refrigerator for the price.

[This review was collected as part of a promotion.] First time I purchased an LG kitchen appliance and I really. As l have a small kitchen now I was afraid it would not fit in the space allotted for it. It fits great. Has been working great since I bought it. Especially like the vegetable drawers and that it is energy star rated. Would definitely recommend to friends.

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
Dec 31, 2022
Reviewer name: Eve R
2 out of 5 stars
2 out of 5 stars review

New Fridge good for 5 months

I purchased this refrigerator 5 months ago. It worked fine and cooled sufficiently. Simple design with plenty of room in the fridge and freezer for a family of 4. Yesterday it started making a very loud noise that sounds like a lawnmower in my kitchen. I called LG because I have an extended warranty. They asked me to unplug it for 6 hours to let any ice buildup melt. That didn't help. The fridge is making even more noise. Now we must wait 10 days for a technician to come and see it. VERY disappointed with our new fridge. I had an old one for over 15 years and didn't have any issues like this.

Review from lg.com/ca
Helpful?6XWQEFRR7UUF14969773570
Nov 4, 2024
Reviewer name: crazy one
5 out of 5 stars
5 out of 5 stars review

[This review was collected as part of a promotion.] Excellent size for my top freezer refrigerator (not too large & not too small), fits perfectly in my kitchen. It has enough storage inside the refrigerator and a perfect size freezer. The color matches my other appliances, but even if it didn't, still it blends in with the kitchen faucet and the stove’s vent. The price was reasonable, which is very important (especially these days). All & all I'm very happy with my Top Freezer Refrigerator. Sincerely, Margo Lazar

Review from lg.com
Helpful?6XWQEFRR7UUF14969773570
reply from LG

Hi, there. We appreciate you taking the time to share your experience. It’s wonderful to hear how well the LG Refrigerator (LTCS20020S) model suits your kitchen. The balanced size, generous interior storage, and practical freezer layout are standout strengths of this model, and it’s great to know the stainless finish blends so naturally with your other appliances. The value you mentioned is something many customers love about this unit as well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy

May 26, 2023
Reviewer name: mtso
1 out of 5 stars
1 out of 5 stars review

Installer refused to reverse the door

The 1st unit was defective. (NO cold air) The door 2nd unit has 'click' sound. The installer refused to reverse the door even though I have put on the request explicitly. (The installer only asked me to call LG, but LG claims that should be done by the installer) I am now stuck with the fridge with wrong door side and click sound.

Helpful?6XWQEFRR7UUF14969773570
reply from LGAnswers

Thank you for reaching out to us with this review about the LG 20 Cu. Ft. Smart Top Freezer Refrigerator. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

Mar 29, 2023
Reviewer name: disappointed2023
1 out of 5 stars
1 out of 5 stars review

Very disappointed

I bought this fridge because I wanted something that would run quietly. It worked just fine for 51 weeks and then started making noise. The technician said the fan needed replacing. So the first disappointment is that it didn't even last a year without a problem. That was at the beginning of February, nearly two months ago. The part had to be ordered, and that has taken quite awhile, which is the second disappointment. The return visit to do the actual repair has been scheduled for the first week of April. In the meantime, the fridge has deteriorated further. It now sounds like a Boeing 777 most of the day and night, and is making a whole host of new noises. There is nowhere to hide in my open plan home; the noise, and the vibration it causes, is so loud that there is no peace even in my basement. Based on the noise it's making, I'm worried that it won't last until the repair can be made. Overall, not a great experience.

Review from lg.com/ca
Helpful?6XWQEFRR7UUF14969773570