Christopher, We hate to hear this. Looking at your case this was submitted to our returns department under case number DRN220324325211.

Hi! Glad to hear you're enjoying your Top Freezer Refrigerator with 20 cubic feet of space. Thank you for purchasing an environmentally friendly refrigerator! This refrigerator was awarded the Environmental Protection Agency's 2021 ENERGY STAR Emerging Technology Award. We're here for your support should you need us! ^Chris

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

We are very happy to know that your LG refrigerator is a perfect fit for your preference and needs. Our staff will be delighted to read what you have written. Thanks for your kind words and for being a fantastic customer! -Cazz