We're sorry to hear you had this experience with Purina Dog Chow Complete, Chicken Flavor, Adult Dry Dog Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like to learn more and lend a helping hand. When you have a moment, please give us a call at 1-800-778-7462 (800-7PURINA). We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Dog Chow Team

Thank you for trusting and choosing our formula for dogs. We're happy to hear that you received Dog Chow Complete, Chicken Flavor, Adult Dry Dog Food on time and in excellent condition. We really appreciate your feedback and continuous support. - The Dog Chow Team

Thank you for your feedback and your support. We're sorry to hear that the inconsistency of dog food products has affected you and your dog, and we understand that this has been a frustrating and disappointing experience. While not all flavors and formulas may be available at all times, our associates are working hard to replenish our inventories. We'd like to learn more and offer our help. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us. - The Dog Chow Team