We understand that your refrigerator repair experience was unsatisfactory, Jason. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review alternative options, and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151875363 so our team can pull up your information when you message us. Have a great day. -John

Hello there, We understand how disappointing it is when a refrigerator stops working properly so soon — especially with recurring problems related to the water filter, dispenser, and ice maker. We’re here and willing to help. For issues where the ice maker stops producing ice or stops working, please follow the guide below and click the embedded link for troubleshooting steps: Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/ For issues where the water dispenser stops working, please follow this guide: Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshoot/TSG10003791/ For guidance on properly replacing the water filter — including tips to avoid damage — please see: How to replace the water filter in a Samsung refrigerator https://www.samsung.com/us/support/answer/ANS10005090/ If the problems continue after reviewing these steps, please contact us directly so we can review your unit and assist with next steps: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152176516), so our team can pull up your information. Thank you! ^Joshua

Dorothy, we understand your frustration if your ice maker stopped working after it was repaired. We want to speak with you directly to provide support and explore options to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152058399) to help our team pull up your information. Have a great day. ^Camille

Hello there, \n\nThank you for your review of our fridge. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). \n\nHave a great day.\n\n^Camille

Hello there, We understand that your refrigerator's repair experience was not satisfactory. We would like to engage in a straightforward discussion with you to gather your overall thoughts on this experience, explore your choices, and tackle any other concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1151797535, to help our team pull up your information when you message us. Have a great day. -John