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Customer reviews for Samsung Bespoke 30 cu. ft. French-Door Refrigerator for
Samsung Bespoke 30 cu. ft. French-Door Refrigerator
4.6 out of 5 stars
stars
1,003 ratings1,001 reviews
  1. 5 stars76% (761)
  2. 4 stars16% (156)
  3. 3 stars3% (29)
  4. 2 stars1% (14)
  5. 1 star4% (43)

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Showing 1-10 of 1,001 reviews
Sep 7, 2026
Reviewer name: Dominique
5 out of 5 stars
5 out of 5 stars review

Incredible product top to bottom!

[This review was collected as part of a promotion.] This is our second bespoke 3door with the bev center! We absolutely love them! The Bev center makes it so easy to get water and fill up various containers. Accessibility is second to none ergonomics are great. Cooling and ice making are superb. The consistency in which it makes ice, incredible. Being able to customize the color scheme makes it the center piece of the kitchen!

Review from Samsung US
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Sep 11, 2026
Reviewer name: Steph20
5 out of 5 stars
5 out of 5 stars review

Terrific fridge w/ many features

[This review was collected as part of a promotion.] Large 30 cu ft French door fridge. 2 types of ice located down low in one of two large freezer drawers. Easy access to drinks and snacks from the outside without having to open up the main doors. Plenty of adjustable shelves. Easy access to the water filter.

Review from Samsung US
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Aug 24, 2026
Reviewer name: The Shepherds
5 out of 5 stars
5 out of 5 stars review

Simply Amazing

[This review was collected as part of a promotion.] Absolutely love everything about this model! Alot of space! Love the smart things app! I can control my fridge with my app! Love the option to change door colors. Beverage center is always ready to use and super easy to access that. Cooling temps are exactly what it says. Water filter is consistent with what the label reads as far as when to change. Everything about this gridge is accessable.

Review from Samsung US
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Sep 14, 2026
Reviewer name: Eka28
5 out of 5 stars
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] We have only had this fridge for a couple of hours, so can’t rate anything other than looks. We got the white glass in our white kitchen and it looks amazing, and it is enormous. We are going from a side by side and we have needed more fridge space for a long time, this looks like will be exactly what we wanted space wise, as well as convenience with the whole fridge part being on top. The water dispenser and pitcher was also appealing as it is hidden but conveniently located without having to open the fridge fully. Hoping this fridge lasts!

Review from Samsung US
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Jul 29, 2026
Reviewer name: Deb60
5 out of 5 stars
5 out of 5 stars review

Amazing unit

[This review was collected as part of a promotion.] Amazing refrigerator! It cools perfectly, huge space inside the fridge and freezer. Easy to use and get into the doors high freezer. Love how the panels are interchangeable. Great smooth finish always looks clean!

Review from Samsung US
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Aug 8, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Amazing space’

[This review was collected as part of a promotion.] Love it! Easy to see everything inside. Style is modern but still looks amazing in my cozy kitchen. Cooled in less than an hour. Easy to use app and set up. Had it for two days now and hoping it continues to work just as good as all of our Samsung appliances.

Review from Samsung US
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Aug 27, 2026
Reviewer name: Joey
3 out of 5 stars
3 out of 5 stars review

Ice maker needs a redesign.

[This review was collected as part of a promotion.] For the first year it worked very well. Since then the ice maker leaks water into the small ice tray. It freezes the whole section of small ice into a large unusable block that you have to pry out of the drawer and few times a day to let the other larger cube side work properly. After researching online, I found this is a common issue. Some blame the humidity of your location, but I can see the frozen wave of water near the front of the tray. It is far too large for melted ice due to humidity. It is definitely from a bad seal inside. The replacement seal also last about a year and it's expensive to have a service person replaced. As great as the rest of the product is, I would not buy it again. I paid far to much to have to deal with these issues. I love my Samsung washer and dryer and phone and watch, but I'll stay away from the refrigerators for any future purchases.

Review from Samsung US
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reply from Samsung

We genuinely appreciate your long-standing loyalty, Joey. The details you've shared has given us insight into your ice maker and refrigerator experience, and we'd like to share a resource with you. The resource below includes helpful guidance for inspecting the ice bucket and maintaining normal ice maker operation: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice We value the opportunity to help you. Khristine Samsung Care

Aug 4, 2026
Reviewer name: Melania
3 out of 5 stars
3 out of 5 stars review

Lack of organization inside the fridge

[This review was collected as part of a promotion.] I like the refrigerator itself because of the ability to get things without opening the door (just the small compartment in the door). I also like the water pitcher; it detects very well when the ice bucket is empty and dispenses more ice immediately when is running low of ice. But the interior capacity is really lacking. You can't see what's in the back of the fridge; it doesn't feel like there's any space. It's impossible to reach things in the back when it's full.The interior space is not well distributed, it's very difficult to access to some specific spots inside. I think it needs a better distribution of space inside, and I'm not talking about capacity, but the ability to access those spaces. I also bought it specifically because it said that stainless steel wouldn't leave fingerprints on the door, and that's a complete lie! I'm very disappointed about that.

Review from Samsung US
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reply from Samsung

Melania, the level of detail you shared about accessing and organizing items throughout your refrigerator helps us better understand how storage space functions in everyday use, and we've included resources with tips on maximizing space and caring for exterior surfaces: https://www.samsung.com/us/support/answer/ANS10006839/ https://www.samsung.com/us/support/answer/ANS10006824/ Thank you for sharing your experience. Glaiza Samsung Care

Aug 28, 2026
Reviewer name: Terri
2 out of 5 stars
2 out of 5 stars review

Temperature issues

[This review was collected as part of a promotion.] Temp went down 3 degrees in 2 hours. Still at 77 fridge temp and 80 for the freezer. They said it takes 7 hours to cool. The plastic must have melted because it’s so hard to peel off. Hoping it’s easier.

Review from Samsung US
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reply from Samsung

Hi Terri, We appreciate you sharing your experience regarding your refrigerator's cooling performance and the setup process, including the removal of the protective materials from your new refrigerator. The guide below covers common causes and recommendations that may help optimize your refrigerator's operation: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ It's our commitment to support you as a Samsung customer. Geraldine Samsung Care

Sep 4, 2026
Reviewer name: Fixer
2 out of 5 stars
2 out of 5 stars review

Automatic Water Fill Stopped Working

9/4/26 - Bought this refrigerator 3 years ago. The auto-fill pitcher feature stopped working last week. Spent several hours over 3 days troubleshooting the problem with AI. The issue came down to the mechanical switch in the pitcher compartment (that recognizes whether the pitcher is present) had stopped working. The fix only involved pushing the switch in and out multiple times so it would move freely. Another plastic part with springs (cheap design) that didn't work correctly and makes me wonder how long it will last before needing replaced. Seems an electric eye would have been more reliable. Also, just found out the auto-fill feature won't work without a water filter in the frig (there is no bypass), which wasn't clearly disclosed at purchase. This is an issue since there is not a manual fill button, and if you don't replace the water filter every 6 months that can cause the auto-filler to stop working as well. Bad design and more costly for the user. Very frustrating.

Review from Samsung US
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reply from Samsung

Hi Fixer, The detailed feedback you've provided about the AutoFill Pitcher feature, including its pitcher recognition function and filter requirements, helps us better understand how customers use our products over time. Thank you for sharing. For additional information about replacing your water filter, we've included the guide below: https://www.samsung.com/us/support/answer/ANS10005090/ Please know that we are always here to help if you need additional assistance. Geraldine Samsung Care