Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos
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Ok, but has some issues
I've had this stove for two years and overall it's okay but three of the knobs have broken and Samsung refuses to replace or make a better knob. More importantly, it's very easy to unknowingly brush against a knob and have gas seeping. My frustration is paired with multiple breakdowns from Samsung products all around the 1.5 year mark. I'm not sold on the quality of their products and can not recommend them.
Greetings, Sharing your range-related experiences is valuable to us, and feedback like yours will certainly help us to continue improving our products and customer experience. Let us help you. You can purchase a replacement knob from our authorized distributor of Samsung parts and accessories at the link below. https://samsungparts.com/ We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung range. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148099888, which will help our team pull up your information. ^Rainly
Mixed bag but regret buying
We have had this range for about a year. We were initially attracted to this unit because of the styling and the versatility of having the two separate sections in the oven. So far: -The stovetop elements seem to heat up nicely. -The controls definitely take getting used to but are often counter-intuitive. -The oven sections when used with the divider, do not heat evenly and you can wind up with burnt bottoms and undercooked tops, etc... -The glass cooktop is an absolute nightmare to keep clean and free from scratches, even if you follow their instructions exactly. The cooktop seems to stain and no amount of elbow grease with the glass cooktop cleaner will correct it. -Samsung does not stand behind this product when you request service. They will claim that everything is cosmetic and they do not warranty anything cosmetic. So don't be wowed by the appearance of this range because when the surfaces don't hold up, Samsung won't help you. -After some discussion with Samsung, they did replace two knobs that were losing their finish but wouldn't budge with the cooktop. Customer service representative will just continuously apologize for any inconvenience, tell you how important your satisfaction is and then repeat the phrase that their technical team said that problem is cosmetic and they do not cover any cosmetic problems and then do nothing to help you.
Greetings, It's truly remarkable when the range is efficiently working and in excellent condition, TonTon. Cerama Bryte and Weiman cleaners are recommended, but you can use a glass-cleaning blade scraper for extra stubborn spills. Just be extra careful to avoid scratches. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well To run a calibration, kindly turn to page 47 under "Temp Adjust" and pages 36-37 to use the recommended rack position and cookware under "Using the oven racks" of the user manual for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Calibrate your oven's temperature: https://www.samsung.com/us/support/answer/ANS00049012/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145685515, to help our team pull up your information. Have a great day! ^Chrystel
Horrible
[This review was collected as part of a promotion.] I bought this 3 weeks ago. The product is great but Samsung is out sourcing vendors to install the product with out the proper tools. I paid for instalation and product was not installed. Very disappointed and I will continue to share this with as meny people as possible. I call because I had a small dent on the bottom drawer and they would not replace it after 3 weeks.
Greetings, I can't imagine what you are going through right now. Let us help you with your range. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147653330) to help our team pull up your information when you message us. Thank you. -Ricardo
No manual
[This review was collected as part of a promotion.] Can't figure out how to use most of the stuff. No manual
Runs hot
Great for burning food. Oven runs hot and burners sometimes seem to only work on high no matter how they're set.
Hi there, We can see how this affected your cooking experience. Let's help you. I've shared a troubleshooting link below to help rectify the flame level from the cooktop. Kindly visit the hyperlink for further help. Flame issues on Samsung gas cooktop to range: https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape For additional guidance, we recommend reading the manual below under p[ages 17-18 to learn more information about the burners. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240517164725618/01._DG68-01379A-04_IB_FULL_EN.pdf If you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148373285, to help our team pull up your information. Have a great day! ^Chrystel
SO frustrated with this!
Cant get manual. Can't bake in it. Calibrate? Are you kidding me? Come get this so I can get one I can use! Not all folks are tech savy!
Hi there, It’s truly understandable how frustrated you are if your expectations of the range are not met. Let us help find solutions to your concerns. Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy: User Manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf However, if you prefer to have a hard copy of the manual, here are the options: 1. You can download the user manual, print out the specific part of the manual needed, or print the entire manual itself. 2. If you prefer a recommendation for a print-on-demand service, here are a few common print-on-demand providers. Cost and shipping details will be discussed with you by these providers. •Office Max https://www.officedepot.com/a/products/870284/Copies/ •FedEx Printing https://www.fedex.com/fxo-client-modules/redirect/print-products/file-workspace We want to speak to you directly to provide support and see what options we can offer to help you regarding your other range concerns. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151460785) when you message us so our team can retrieve your information. Thank you. -Kimberly
Great oven
[This review was collected as part of a promotion.] Great product I have my new range it has so many functions that we still figure new
Pizza
[This review was collected as part of a promotion.] Can cook 2 frozen pizzas at once, with 2 separate timers! No issues yet.
Oven
[This review was collected as part of a promotion.] Love this oven not only does it have a built in air fryer but it also has a bread proof feature which if you love baking is an added bonus
Stainless steel is the best type of Range
[This review was collected as part of a promotion.] We love many things about this Range, for example the it is so easy to clean, the air fryer and much more.