Your cooking convenience is our top priority. Let's help you with the smell, Drob. To help you with the smell coming from the oven, we highly suggest performing the troubleshooting steps using the link below. Odor or smoke from Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110185/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148388744, to help our team pull up your information. Have a great day! ^Chrystel

Hi Wally, We understand your disappointment about the experience you had with your Samsung range. Allow us to help you. We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147316638, which will help our team pull up your information. ^Rainly

Hi Wendy, It's frustrating when appliances don't work as they should. We are here to help. I have shared a Samsung link below to help with your experience. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147232498 to help our team pull up your information.Leo