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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator with Customizable Panel Colors for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator with Customizable Panel Colors
4.6 out of 5 stars
stars805 ratings805 reviews
  1. 5 stars77% (617)
  2. 4 stars16% (128)
  3. 3 stars2% (15)
  4. 2 stars1% (12)
  5. 1 star4% (33)

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Showing 81-90 of 805 reviews
Jan 19, 2026
Jason
1 out of 5 stars review

Bad Warranty

It was a great fridge, but I have been trying to get it fixed under the extended warranty, and the company that is supposed to fix it wants me to pay $400 and have someone come look at it, which I have to find. After I said I couldn't find a certified repairman, they wouldn't reply to me and have ignored me. Samsung is supposed to be reliable, and I also called them, and they said they can't do anything to help. Was stationed twice in Korea and have only Samsung products, but this is disappointing.

Review from Samsung US
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reply from SEA Care

We understand that your refrigerator repair experience was unsatisfactory, Jason. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review alternative options, and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151875363 so our team can pull up your information when you message us. Have a great day. -John

Oct 20, 2025
Satisfied Customer
5 out of 5 stars review

Love our new fridge!!

[This review was collected as part of a promotion.] I absolutely love this new fridge! It is the perfect size for us, has the right amount of compartments and we love, love, love the beverage center. We actually did not think we'd use the pitcher as much but we use it ALL THE TIME. Also, love the ice maker in the freezer - it makes TONS of ice and it not as inconvenient as we thought it would be. Love the design too - even though it is slightly larger than our last fridge, having no handles and a completely flat front makes it fit our space better and makes the kitchen seem slightly larger. Overall, very happy with the purchase.

Review from Samsung US
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Oct 6, 2025
Bob45
4 out of 5 stars review

Almost a 5

[This review was collected as part of a promotion.] Shelving positions are not well thought out. Several more adjustment positions would earn a 5 star ration. Freezer compartment is very good and per-determined temps are excellent. Very happy with purchase overall.

Review from Samsung US
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Oct 6, 2025
Deb in Tulsa
5 out of 5 stars review

Love the Large Capacity of this Refrigerator

[This review was collected as part of a promotion.] This is the largest refrigerator I've owned, and I love it. The length of the drawers has been particularly nice. The hidden beverage center also appeals to me because of how sleek and nice the exterior remains.

Review from Samsung US
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Oct 6, 2025
Vibh
3 out of 5 stars review

cool looks. hopefully lasts long enough

[This review was collected as part of a promotion.] looks cool and functional as well except for a few over engineered features. no need for a tap and autofil pitcher. just more things to go wrong. hopefully will last long enough to make it worthwhile

Review from Samsung US
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reply from SEA Care

Hello there, \n\nThank you for your review of our fridge. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). \n\nHave a great day.\n\n^Camille

Jan 13, 2026
rrb300
4 out of 5 stars review

Nice unit.

[This review was collected as part of a promotion.] We wish the refrigerator would have been available with the black doors we wanted instead of having to go through the process of getting the door panels sent to us. Also would like to have the door about 4 inches shorter to make opening it eaiser. Ice maker is nice and quiet. Lots of room and nice trays.

Review from Samsung US
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Nov 24, 2025
Flaver
5 out of 5 stars review

Bespoke a fridge to love

We purchased our Bespoke counter depth refrigerator almost 1 year ago. We love the beverage centre; the automatic auto refill. Shelving is well designed. Guests are always impressed when we offer them small or large ice cubes ! storage is excellent both fridge and freezer. Definitely recommend.

Review from Samsung Canada
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Oct 14, 2025
Amanda
1 out of 5 stars review

Poor cooling, icemaker malfunction at 1yr 4mo

We noticed very early after receiving the refrigerator that food was not keeping as it should. We saw from other reviews that temperature maintenance was an issue with some Samsung models. We purchased a digital thermometer that would record high, low, and current temp and placed it in the back of the refrigerator. We learned temperatures varied widely, rarely, if ever, getting to the refrigerator setting (see attached photo). We worked around this by keeping very perishable items in our old 12 year old Samsung we moved to our garage. Recently we opened the freezer to see one of the ice makers was leaving a sheet of ice, rather than cubes. Unfortunately, because the unit was installed in June of 2024 and it is now October of 2025, and the manufacturer warranty is only one year, we are faced with the cost of diagnosis, repair (if possible), or purchasing a new unit. I am disappointed that such a costly product does not function as it should and needs service or replacement within such a short amount of time. I do not recommend this product.

Review from Samsung US
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reply from SEA Care

Hi Amanda, We understand how inconvenient it must be to experience cooling and ice maker issues with your refrigerator, and we’re more than willing to assist you in resolving these concerns. Please click on the article title “Refrigerator, Freezer, or FlexZone is not cooling enough” for support on the cooling issue you are experiencing. There is a video attached and embedded links — we suggest that you click on them for additional support and information. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ For the ice maker concern, please follow the steps for troubleshooting and click on the embedded links for additional support. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, you may contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151034859) to help our team pull up your information. Thank you. ^Camille

Apr 21, 2026
Whomp
3 out of 5 stars review

Okay

[This review was collected as part of a promotion.] Love the water feature although, changing the water filter it has broken three times now.

Review from Samsung US
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reply from Samsung

Hello Whomp, we’re happy you shared your perspective on your Samsung refrigerator and pleased to hear the water feature has been a highlight for you. If the water filter has been breaking during replacement, this can sometimes be related to filter fit or locking alignment. Relieving water pressure before removal and ensuring a genuine Samsung filter is used can help prevent the filter from binding or breaking in the housing. Fully unlocking the filter housing before inserting a new filter is also important, especially when installing updated filter designs. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007311/ https://www.samsung.com/us/support/answer/ANS10005090/ Please keep this reference number for your records: 1152409972. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care

Apr 20, 2026
RileyPop72
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Great features! Everything works perfectly in spectacular conditions!

Review from Samsung US
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