Hi Neil, Let's get you the details to help you clean your refrigerator. Here are simple steps on what we can do to clean the exterior of your fridge. 1. Remove the power cord. 2. The interior and exterior of the refrigerator should be cleaned using a moistened, soft, lint-free cloth or paper towel. 3. When finished, thoroughly dry with a dry cloth or paper towel. 4. Reconnect the power cord. Note: • Avoid cleaning the refrigerator with Clorox, benzene, thinner, or household or automotive detergent. They might ignite a fire and harm the refrigerator's outside. • Avoid misting the refrigerator with water. This might deliver an electric shock. For additional details, please turn to page 60 of the refrigerator's user manual. See Cleaning (Interior and Exterior): https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145803278, to help our team pull up your information when you message us. Have a great day. -John

Hello Joey P, We appreciate you letting us know about the missing parts on your Samsung refrigerator, and we'll be glad to look into this for you. To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern. Thank you! -Angelica