Hello Whomp, we’re happy you shared your perspective on your Samsung refrigerator and pleased to hear the water feature has been a highlight for you. If the water filter has been breaking during replacement, this can sometimes be related to filter fit or locking alignment. Relieving water pressure before removal and ensuring a genuine Samsung filter is used can help prevent the filter from binding or breaking in the housing. Fully unlocking the filter housing before inserting a new filter is also important, especially when installing updated filter designs. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007311/ https://www.samsung.com/us/support/answer/ANS10005090/ Please keep this reference number for your records: 1152409972. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care

Hi mars, it makes sense to count on the refrigerator’s main cooling system, especially since it worked well for years. Supporting it helps keep the kitchen running smoothly day to day. Cooling operation plays an important role in everyday food storage, and reviewing a few key areas can help keep the refrigerator performing as intended. This guide shares helpful information for maintaining optimal cooling operation for Samsung refrigerators. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ If additional assistance is needed after reviewing the guidance, connecting with Samsung Care allows our team to review your details and determine the most appropriate next steps for your model. Please be sure to share reference number 1152409149 when reaching out to help streamline the process. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care