Thanks for the feedback as well as your support. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Pro Plan Team

We appreciate you reaching out and sharing your experience with Purina ONE SmartBlend True Instinct Real Turkey & Venison, Adult Dry Dog Food. We are truly sorry to hear about the issue you encountered. Your and your dog's satisfaction are our top priorities. We would like to gather more information and further assist you. Please give us a call at 1-866-787-4621 (866-PURINA1). We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you - The ONE Team

We're very sorry to hear you had this experience with Purina ONE SmartBlend True Instinct Real Turkey & Venison, Adult Dry Dog Food. It’s certainly not typical. We’re pet owners and pet lovers too, and the foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. We'd like to learn more and lend a helping hand. When you have a moment, please give us a call at 1-866-787-4621 (866-PURINA1). We are available Monday through Friday, 8 a.m. to 6 p.m. (CT) and Saturday through Sunday, 8 a.m. to 5 p.m. (CT). Looking forward to speaking with you soon. – The ONE Team