Thank you for sharing this with us. We're sorry you received ONE SmartBlend True Instinct Real Turkey & Venison, Adult Dry Dog Food in this condition. This is certainly not something we'd expect. The quality and safety of products are our top priorities and we carefully produce and package our products to ensure they reach consumers in excellent condition. We want to learn more about your experience and further assist you. Please feel free to reach out to us here: www.purina.com/contact-us - The ONE Team