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Customer reviews for LG 24 cu. ft. Top Freezer Refrigerator for
LG 24 cu. ft. Top Freezer Refrigerator
3.7 out of 5 stars
stars198 ratings198 reviews
  1. 5 stars46% (91)
  2. 4 stars17% (34)
  3. 3 stars12% (23)
  4. 2 stars7% (13)
  5. 1 star19% (37)
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Showing 31-40 of 198 reviews
Oct 20, 2022
sundilly
3 out of 5 stars review

Verified Purchase

Great size and sleek look

I purchased based on LG's excellent reputation for dependability. The refrigerator and freezer are roomy! I am limited on space and did not want a bottom freezer, so this was my option. I was disappointed that the icemaker was not factory installed and I had to pay extra for the kit which did not include tubing. The inside is very basic. Just shelves and two lower bins. I am looking for pull out under shelf drawers and don't see them offered on your website. I also was surprised to find that there is no light in the freezer. I overlooked that feature when looking at options for my kitchen but I now feel 'nickel and dimed' between the icemaker, pull out shelves and the light in the freezer. I feel the price I paid didn't reflect a stripped down, garage ready model. All that was really included was the inside water dispenser. I would appreciate a response. Thank you

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social Media

Thank you for taking the time to communicate with LG about your experience with your LG fridge. We're sorry to hear that you are unhappy with some of the features of the unit. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Jun 28, 2023
Vinsanity
5 out of 5 stars review

Verified Purchase

A Solid, Highly-Efficient Fridge

[This review was collected as part of a promotion.] I bought this refridgerator about a month ago and have enjoyed it so far. It's larger than my previous fridge, while being so efficient that it has basically the same power consumption. It also has a dispenser, which was my main desire. If it could also have an ice maker at the same time, it would be even better. Maybe the next model will have both!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Feb 20, 2023
RKR158
3 out of 5 stars review

Verified Purchase

Size is amazing

Have had it less than 4 months and it has already broken down and I have already been waiting 2 weeks for a repair person to come out and look at it. Still have atleast 8 more days before they are scheduled to come out. Very disappointed in the service center

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social Media

Hello there. We at LG understand how troubling this can be. We keep ourselves a goal of keeping a smile on our faces and this is certainly not the kind of experiencing we would like you to have with our products. Please contact our Customer Support Center at(800)243-0000. `Jai.

Jun 19, 2022
BeachBo
5 out of 5 stars review

Verified Purchase

Simple but functional

[This review was collected as part of a promotion.] I was shopping for something that was more function that style, this is great refrigerator for what I needed. It still has the convenience of chilled water and ice but doesn’t have bulky doors and lost storage space for in door dispensing. The outside is simple stainless without handles so it has a very clean look and matched other stainless appliances well.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Aug 31, 2023
Shawn 2 LG Frig
5 out of 5 stars review

Verified Purchase

Love the space.

I bought 2 refrigerators and so far I love them both. Didn't realize how much my old frig. wasn't as cold in the freezer section as the new ones are. Buying 2 and putting them side by side (flipping the door on one) and creating a almost commercial style was the way to go!! However the wait on the ice maker almost a month a little inconvenient.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Sep 13, 2022
Deanna R
1 out of 5 stars review

Verified Purchase

Very disappointed

Horrible refrigerator. I wanted to return and can’t. Very upset I have to keep this. There is no light in the back of the fridge, only front. Too dark to see what’s there, never had a fridge that wasn’t bright inside. If I knew I would have never got it. Bad enough it has no drawer for lunch meats. Not happy at all.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social Media

Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Nikki

Apr 26, 2023
Kim Lewis
5 out of 5 stars review

Verified Purchase

Great and fast service!

We have an LG frig under warranty that wasn’t getting cold enough and they came out within 24 hours and looked at it and ordered parts to be delivered the next day. That is the fastest repair I have ever experienced by an appliance company and the repair technician was terrific and friendly!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from social/LG

Whoot Whoot! Awesome to hear the good news that all went well with your repair! We really appreciate your input. We want you to know that we work continuously to improve the quality of our products to drive customer satisfaction. Furthermore, we value your suggestion, which will be considered for our continuous improvement. Make sure to also go to our feedback page, https://www.lg.com/us/support/feedback. Thank you!

Sep 26, 2023
Chevgrl
4 out of 5 stars review

Verified Purchase

Great, except

[This review was collected as part of a promotion.] I bought this refrigerator 1 year ago. For the first 11 months everything was great. Then a noise started, and eventually the circulation fan failed. It took almost a month to get it fixed due to parts back log and time to get a technician out. Now that it has been fixed, everything is great again.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Jul 6, 2023
Lasted 5 Months
1 out of 5 stars review

Verified Purchase

Lasted 5 months

It was delivered in January and quit running in June. We lost all of our food and had to take a day off of work for the repair man. Plus when we got it home we realized it didn't have a freezer light. It has a fancy water dispenser that we can t use , but no light.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social Media

Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG refrigerator. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

Dec 18, 2023
Lake Jim
3 out of 5 stars review

Verified Purchase

Nice and cold, but slightly disappointed.

[This review was collected as part of a promotion.] Fridge is nice and cold, as is the freezer. But there is no light in the freezer, and that is disappointing. We also found it is difficult to find things in the fridge, as we are not used to bending over. (Previously had a bottom freezer).

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hey there, we are sorry to hear that your expectations were not met with your LG Top Freezer. We strive to build products that exceed our customers needs, and we see yours has fallen short. Thank you for taking the time to leave your feedback, as we will surely implement this going forward. Should you need any specific help, don't hesitate to reach us on Facebook or X using @LGUSSupport. ~TammyJo