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Customer reviews for LG 24 cu. ft. Top Freezer Refrigerator for
LG 24 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
202 ratings202 reviews
  1. 5 stars46% (92)
  2. 4 stars17% (34)
  3. 3 stars11% (23)
  4. 2 stars6% (13)
  5. 1 star20% (40)
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Showing 1-10 of 202 reviews
May 18, 2023
Reviewer name: cg52
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice

[This review was collected as part of a promotion.] I purchased this item within the last month. Incredibly large amount of space in both the fridge and freezer compartments. The filtered water line for getting a glass of cold water is a nice feature. Besides being the largest fridge I ever had, it looks great too with the stainless steel finish.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Jul 7, 2023
Reviewer name: KS66
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

newly purchased fridge

[This review was collected as part of a promotion.] Bought about a month ago - was looking for a fridge that didnt have a lot of expensive features added. This is the closest one with a very good rating that fits that description. My only complaint would be for a freezer light - would be a very helpful addition. The stainless steel look does get quite messy, but I dont entertain so it doesnt really bother me too much. Looking forward to this purchase lasting for years to come.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Dec 30, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Value in a Top-Freezer Refrigerator!

[This review was collected as part of a promotion.] This is the first LG appliance we have bought and we are very impressed with the design and quality of this top-freezer refrigerator. It was rated very well by Consumer Reports and we can see why. Thank you LG, for your high manufacturing standards! Our next purchase will likely be an LG washer and maybe an LG dryer.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Jul 27, 2023
Reviewer name: little joe cartwright
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome

[This review was collected as part of a promotion.] I cant believe I waited this long to get the refrigerator freezer that I wanted! Is so spacious and exterior is easy to clean with Windex. SO much more space inside than y 18.2 cubic foot. SO nice not having handles as another place to clean around. I highly recommend this unit!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Feb 20, 2023
Reviewer name: RKR158
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Size is amazing

Have had it less than 4 months and it has already broken down and I have already been waiting 2 weeks for a repair person to come out and look at it. Still have atleast 8 more days before they are scheduled to come out. Very disappointed in the service center

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social Media

Hello there. We at LG understand how troubling this can be. We keep ourselves a goal of keeping a smile on our faces and this is certainly not the kind of experiencing we would like you to have with our products. Please contact our Customer Support Center at(800)243-0000. `Jai.

Jan 25, 2023
Reviewer name: Cliff Chelist
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] I am very upset with this unit. The freezer is cold but the frig will not get cold enough to keep my food from spoiling. The ice maker is not working. I bought this frig because I have have had good service with LG TV

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social Media

Thank you for your feedback and for bringing your LG refrigerator's issue to our attention. We're sorry about the inconvenience this situation has caused you. It will be our pleasure to look into this and help you with your refrigerator concern. Please send us a private message on Facebook or Twitter at @LGUSSupport with your contact number. You may also call us at (800) 243-0000, and we'll be glad to assist you with this. -Cazz

Aug 31, 2026
Reviewer name: Murray M
1 out of 5 stars
1 out of 5 stars review

Bad Refrigerator

We purchased the new refrigerator and about 7 days after we had it the thing started leaking water. An LG certified repair person came and inspected it. The unit was defective and had to be replaced. It apparently had a crack of some kind inside it that could not be repaired. Not a good experience.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Mar 14, 2024
Reviewer name: Mikki
1 out of 5 stars
1 out of 5 stars review

Broke

I bought refrigerator Dec.31,2023 delivered on January 9,2024 quit working on March 4,2024 not even 2 months.Been waiting for repairs.Scheduled for repair service March 15 repair tech said part was not in how does he know what part to get when he hasn’t even see my fridge.He said LG will ship part next week and scheduled to be here March 22 that is 18 days since it quit working.LG customer service is terrible

Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Customer Care

Hi, there. Thank you for sharing your recent experience with LG Refrigerator (LRTLS2403S) model. We understand the frustration and the inconvenience caused by the malfunctioning of the unit in a short period and the delay in receiving the necessary repairs. Please know this is not the level of quality and the longevity we aim to deliver, as we strive to provide reliable, durable, high-quality products and excellent customer service that meet our customer's expectations and satisfaction. We are committed to addressing this matter with our team to ensure a prompt resolution and prevent similar occurrences in the future. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Jun 12, 2026
Reviewer name: Meg34
1 out of 5 stars
1 out of 5 stars review

Bad Seal

Do not buy this refrigerator. The door seal has failed repeatedly and has already been replaced five times. This ongoing defect has been extremely frustrating and raises serious concerns about the product's quality and reliability.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG

Hi, Meg. Thank you for taking the time to share your review about your LG Refrigerator, model LRTLS2403S. We hear your thoughts regarding how the door gaskets have been performing on your appliance, and we always strive to ensure our components maintain the airtight seal and reliable build quality you expect from our brand. To help keep your door seals in optimal condition and ensure a tight closure, we suggest wiping down the rubber gaskets with a soft cloth dipped in warm, soapy water to remove any grease or debris buildup that might prevent a proper magnetic seal. Applying a thin layer of petroleum jelly along the hinge side of the gasket can also keep the rubber pliable and smooth. For additional instructions on inspecting and managing your door seals, please check our official guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-refrigerator-door-seal-issues--20154713239119. We want to help ensure your kitchen setup functions properly for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Sep 13, 2022
Reviewer name: Deanna R
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very disappointed

Horrible refrigerator. I wanted to return and can’t. Very upset I have to keep this. There is no light in the back of the fridge, only front. Too dark to see what’s there, never had a fridge that wasn’t bright inside. If I knew I would have never got it. Bad enough it has no drawer for lunch meats. Not happy at all.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social Media

Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Nikki