Hi Liz. Thanks for coming back to LG. We want your experience to be just as great as the first, so let's see what options we have for a drawer/shelf. We'll also be able to walk you through setting up the ice maker on this model. Just send us a message on social media using the handle @LGUSSupport. ~Ave

Hey there, we are sorry to hear that your expectations were not met with your LG Top Freezer. We strive to build products that exceed our customers needs, and we see yours has fallen short. Thank you for taking the time to leave your feedback, as we will surely implement this going forward. Should you need any specific help, don't hesitate to reach us on Facebook or X using @LGUSSupport. ~TammyJo

Hello, Murray. We appreciate you sharing your rating and feedback regarding your LG LRTLS2403S Refrigerator. We value your experience with our products, and we want to ensure you receive the reliability you expect from LG. As a standard troubleshooting tip for moisture or water management, ensuring the doors form a complete seal and keeping the defrost drain clear helps prevent unwanted water accumulation. You can also review helpful guidance on inspecting water lines and seals at https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705?srsltid=AfmBOooowCjz80kJs-sq-LKZbK_ccruO3UMfxtFRZikmNmyqWNH7hxdF. We want to make sure your replacement transition goes smoothly and that you are fully supported. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, there. Thank you for sharing your recent experience with LG Refrigerator (LRTLS2403S) model. We understand the frustration and the inconvenience caused by the malfunctioning of the unit in a short period and the delay in receiving the necessary repairs. Please know this is not the level of quality and the longevity we aim to deliver, as we strive to provide reliable, durable, high-quality products and excellent customer service that meet our customer's expectations and satisfaction. We are committed to addressing this matter with our team to ensure a prompt resolution and prevent similar occurrences in the future. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi, Keith. We appreciate you sharing your experience with your LG LRTLS2403S Refrigerator, especially the repeated frost buildup in the freezer and the temperature rising in the refrigerator section. We want you to feel confident in the cooling performance of your unit, and your feedback helps us understand what’s been happening in your home. Frost in the freezer can affect airflow to the refrigerator compartment, so checking that the door is sealing fully, the vents aren’t blocked by food items, and the freezer isn’t overfilled can help maintain proper circulation. Ensuring the door is closed firmly each time and confirming nothing is preventing the gasket from making full contact can also reduce frost formation. You can review more details on managing frost buildup here: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218 If you’d like us to take a closer look at your case or walk through additional steps together, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James

Hi, Meg. Thank you for taking the time to share your review about your LG Refrigerator, model LRTLS2403S. We hear your thoughts regarding how the door gaskets have been performing on your appliance, and we always strive to ensure our components maintain the airtight seal and reliable build quality you expect from our brand. To help keep your door seals in optimal condition and ensure a tight closure, we suggest wiping down the rubber gaskets with a soft cloth dipped in warm, soapy water to remove any grease or debris buildup that might prevent a proper magnetic seal. Applying a thin layer of petroleum jelly along the hinge side of the gasket can also keep the rubber pliable and smooth. For additional instructions on inspecting and managing your door seals, please check our official guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-refrigerator-door-seal-issues--20154713239119. We want to help ensure your kitchen setup functions properly for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG refrigerator. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.