We sincerely apologize for any delays in repair. Thank you for taking the time to provide your feedback.^Sandy

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Hello there! We want you to know that we work hard to improve the quality of our products. Your feedback for your LG Top Freezer Refrigerator is especially important to us, and your concerns will not go unnoticed and shared with our team. Please contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact, then we will further investigate your issue. We do apologize for any inconvenience this has caused you. ~Rita

Hi, Harris. Thank you for sharing your experience with us. We understand that you're facing ongoing issues with your LG Refrigerator (LRTLS2403S) model, and we want to assist you in resolving them. We strive to provide high-quality products that exceed our customer's needs and expectations. As a first step, we recommend checking the door seals to ensure they are properly sealed, as any gaps can lead to cooling issues and frost buildup. If the seals are intact, the issue could be with the evaporator or temperature sensor, which may require professional attention. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup--1400774608218 and https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. Please send us a private message on social media @LGUSSupport, and our team will be happy to further assist you in troubleshooting the issue and exploring solutions. We appreciate your patience and look forward to helping you get your refrigerator back to optimal performance. ^Juvy

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear how much you’re enjoying your LG Refrigerator (LRTLS2403S) model. This top‑freezer refrigerator is designed for easy access, efficient cooling, and a spacious interior layout—making it a great choice for keeping everyday items within reach without needing to bend down. To help maintain its excellent performance, we recommend ensuring the interior vents remain clear so air can circulate properly. You may also adjust the temperature settings based on how full the refrigerator is to keep everything consistently fresh. For more helpful tips, you can visit the official LG support page at lg.com/us/support. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy