Hey there! I understand that repeated repairs and grocery loss can be a major hassle, so let's look at some options that could help address the defrosting issue. To start, try a full manual defrost by unplugging the fridge, emptying it, and leaving the doors open for about 8 hours, then wiping it dry and plugging it back in. For a more detailed guide, you can check this link: [Manual Defrost Process](http://spr.ly/6423SJ7Nb). Additionally, make sure the door seals are clean and undamaged and set the freezer to 0°F with some space for air circulation. If you notice error codes like **ER DH** or **F DH**, these may indicate defrost system components that need attention. If these steps don’t resolve the issue, feel free to reach out for repair support. Send us a private message on social media @LGUSSupport so we can help get everything back on track. ^ Diego

Hi there, thank you for sharing your thoughts about your LG 24 cu ft Top Freezer Refrigerator in Stainless Steel, model LRTLS2403S. It is wonderful to hear how much you’re enjoying it. The generous door storage is a real advantage, especially when it frees up the main shelves for everything else you need to keep organized. It sounds like the clean interior layout and the overall look of the fridge have made a strong impression, and we appreciate you recommending it to others. If you ever need support, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi Mike, thank you for sharing your experience with the LG LRTLS2403S Top Freezer Refrigerator. We’re glad to hear it’s been the perfect fit for your garage setup. It’s great that it’s holding the recommended temperatures even in 90‑degree heat, offering plenty of space, and matching your other appliances. Hearing that it’s been a simple, reliable, and Consumer Reports‑recommended choice really says a lot — we’re happy it’s working so well for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hello, there. We're sorry to hear about your experience with your LG refrigerator model# LRTLS2403S. We understand the challenges with your refrigerator stopping cooling, especially after just two and a half years, and we understand the inconvenience of losing $200 worth of food, along with the wait for repairs. We appreciate your feedback and want to make sure we address your concerns. If you need further assistance, send us a private message on social media using @LGUSSupport, and we'll be happy to help you. ^Win

We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha