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Customer reviews for LG 24 cu. ft. Top Freezer Refrigerator for
LG 24 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
201 ratings201 reviews
  1. 5 stars46% (92)
  2. 4 stars17% (34)
  3. 3 stars11% (23)
  4. 2 stars6% (13)
  5. 1 star19% (39)
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Showing 151-160 of 201 reviews
Aug 15, 2024
Mcglynna
3 out of 5 stars review

I am waiting on a new fridge. The delivery people believe they cut the line that connects the internal water dispenser and the installed Ice maker. So right now I have use of water dispenser but not the ice maker. I love the water dispenser. Maybe when I get the new Fridge and both the water dispenser and the Ice Maker are working I will rate this higher.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social

Hey McGlynna! We're genuinely grateful for you taking the time to provide feedback on your 24 cu. ft. Top Freezer Refrigerator. Understanding the significance of your purchase, we acknowledge how crucial timely delivery is, just as much as ensuring the flawless operation of the water and ice dispenser in unison. Should you wish to inquire about the ongoing repair status, we warmly invite you to connect with us on social media at @LGUSSupport, ensuring to include your contact information. ^Anthony"

Aug 31, 2024
GTX68
5 out of 5 stars review

Wanted to buy another one BUT

I have loved mine for 11 years and wanted to buy another one since we are selling the house, BUT, one of the my favorite things about it, is the pantry drawer in the middle of the fridge. I use it every day and it is always full. LG took it away in the new model. Also the very bottom door shelf. It is small but I have it full. It is very useful. I don’t understand why they would take away very useful features. I won’t buy this fridge again because I would hate it without those two parts.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG

Hi! We appreciate you sharing your experience with your LG Refrigerator! It’s great hearing how much you enjoyed your previous model for 11 years — that pantry drawer and bottom door shelf clearly played a big role in your daily routine. We understand how meaningful those features can be when they fit perfectly into the way you use your fridge. Your feedback is incredibly valuable, and it helps highlight what longtime LG owners appreciate most! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jul 23, 2022
Short term LG User
4 out of 5 stars review

Large and attractive but has a few shortcomings

We've had our LG LRTLS2403S for about a month now. We like it because there is a lot of storage space and it's easy to keep the exterior clean. However, there are certain features that a buyer might want to consider before purchasing this model. 1) the bottom of the door is very low to the floor - 1.5 inches, If not careful, you can injure your foot when opening the door. In my opinion this is a design flaw and a safety hazard that should be corrected on future models. 2) There is a cold water dispenser "inside" the refrigerator. The fill rate is so slow that it's really not usable in my opinion. It probably causes higher electricity use because the door has to be open so long when in use. We won't be using this feature. 3) When the refrigerator is running there is a noticeable low pitched hum. It's not annoying but is audible. 4) If you get the stainless model, forget using refrigerator magnets. They won't work. 5) The refrigerator could use more storage bins. There are only two at the bottom. This can be solved by purchasing after market bins.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Nov 21, 2022
Din37
4 out of 5 stars review

Huge capacity & stainless steel finish

I bought it a week ago , its soo spacious, I love the stainless steel finish and no handles . Simplicity is best. I had digital touch screen one and it malfunctioned that's why I chose this. The only issue is that there isn't an icemaker or ice tray. WHY do have purchase it separately?

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Jul 7, 2023
Richard42
1 out of 5 stars review

Awful refrigerator

Junk!!! About 5 years ago we purchased a bottom freezer LG refrigerator. Was the largest 33 in wide bottom freezer. It stopped working. We needed a new refrigerator ASAP. Went and purchased this one about 4 months ago. Was another 24 cubic ft 33 in wide and could get it the next day. Wanted to stay with LG to match our oven and microwave. Here we are, 4 months later and freezer is okay, refrigerator is 55*. Removed everything from the refrigerator. Set to the coldest setting. Same results. I wouldn't recommend this to anyone. 2 refrigerators in under 6 years, terrible. Now have to go look for another refrigerator. Won't be an LG that's for sure

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from social/LG

We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that cooling issues with your LG refrigerator must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha

Jun 18, 2023
Katyian
4 out of 5 stars review

Where is it freezer light ?

[This review was collected as part of a promotion.] Just arrive this refrigerator so far looks great I saw it The owner's manual for the ENERGY STAR® Qualified LG 24 cu. ft. Top Freezer Refrigerator, Model # LRTLS2403S shows that there is an LED light in the freezer compartment for this model... BUT NO LIGHT in the Freezer Where is it ? Please let me know , Can I buy extra light for this ?

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social/LG

Hello, Katyian! We’re delighted that you are having a five-star experience with your LG Top Freezer Refrigerator. Thank you for sharing its excellent features. We value your comments because they inspire us to keep developing exceptional products. In regards to your question, the freezer does have an LED light at the top of the freezer towards the front. Check out the owner's manual for more information, but we would advise that if you are thinking of adding a light, just for your safety, make sure it is done by a repairman: https://www.lg.com/us/support/product/lg-LRTLS2403S.ASTCNA0. Let us know if you need anything via private message on Facebook or Twitter, using the handle @LGUSSupport. ~Rita

May 5, 2024
Ajcrash
1 out of 5 stars review

Plastic piece of garbage

Would have given 0 stars if I could have had this fridge for less than 3 years and had to buy 4 replacement shelves and it's not from a heavy amount of things being out on them the plastic that these are made from is absolute trash. The first one literally cracked one day when it was 70 inside my home and just from opening the door the exposure to different temperature caused it to shatter one one side breaking the shelf below it as it fell.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hey there! We understand how crucial it is for your cabinets to meet your expectations, and we want to ensure that you receive the right support so this issue doesn't persist. Drop us a private message on social media @LGUSSupport with your contact details, model, and serial number. ^Anthony

Oct 22, 2024
Dmat77
2 out of 5 stars review

Very disappointed

[This review was collected as part of a promotion.] The freezer has frosted over since the beginning. It affects the fridge temperature too. LG has been slow in getting a repairman and I had to locate one myself. Replacing Master control. Very disappointed

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hi there. Your LG fridge experience is important to us, and we want you to know we're here to help. The perfect balance for your fridge temperature is just a click away! Check out our site here for tips on temperature and frost: http://spr.ly/6423qIAOV. You can also reach out social media team @LGUSSupport for a helping hand. We've got your back! *Chey

Aug 19, 2024
Mike0000
5 out of 5 stars review

Couldn't be happier!

[This review was collected as part of a promotion.] I bought this about 3 weeks ago to go in our garage. I wanted just a simple refrigerator that would take the temperature changes in our garage. I haven't hooked up the water, but I plugged it up and left it at the recommended setting. I have put a thermometer in freezer and refrigerator sections. After a couple days, it has been right at the recommended temps. I couldn't be happier with it. It matches my other appliances. It is roomy! My garage has ran about 90 degrees since it has been in there, and it is working great! It is consumer reports recommended, and I can see why! If you want a simple refrigerator, this would work well in the house too!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hi Mike, thank you for sharing your experience with the LG LRTLS2403S Top Freezer Refrigerator. We’re glad to hear it’s been the perfect fit for your garage setup. It’s great that it’s holding the recommended temperatures even in 90‑degree heat, offering plenty of space, and matching your other appliances. Hearing that it’s been a simple, reliable, and Consumer Reports‑recommended choice really says a lot — we’re happy it’s working so well for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Oct 27, 2024
Tleming
1 out of 5 stars review

Don't buy

I have had this refrigerator for a year and a half I have had to have a repairman come every 3-6 months to fix it inability to defrosting properly. Causing the refrigerator part to run warm. I have lost hundreds in groceries and repairs due to this. I have followed the cleaning protocols to a T and yet it keeps doing it! I even bought another freezer to limit the food in the freezer to keep circulation of air going. With what I have spend in time, repairs, and lost of food. I should have bought a different brand of refrigerator! So disappointing!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hey there! I understand that repeated repairs and grocery loss can be a major hassle, so let's look at some options that could help address the defrosting issue. To start, try a full manual defrost by unplugging the fridge, emptying it, and leaving the doors open for about 8 hours, then wiping it dry and plugging it back in. For a more detailed guide, you can check this link: [Manual Defrost Process](http://spr.ly/6423SJ7Nb). Additionally, make sure the door seals are clean and undamaged and set the freezer to 0°F with some space for air circulation. If you notice error codes like **ER DH** or **F DH**, these may indicate defrost system components that need attention. If these steps don’t resolve the issue, feel free to reach out for repair support. Send us a private message on social media @LGUSSupport so we can help get everything back on track. ^ Diego