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Customer reviews for LG 24 cu. ft. Top Freezer Refrigerator for
LG 24 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
203 ratings203 reviews
  1. 5 stars45% (92)
  2. 4 stars17% (34)
  3. 3 stars11% (23)
  4. 2 stars6% (13)
  5. 1 star20% (41)
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Showing 141-150 of 203 reviews
Aug 4, 2024
Reviewer name: Blue32
1 out of 5 stars
1 out of 5 stars review

Cooling issues

We bought an LG fridge, two and a half years later it stopped cooling. The actual repair wasn't a big deal. It needed a sensor changed. The issue was we lost like $200 worth of food and it took two weeks for the repair. We did not have an extra fridge lying around! ☹️

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG

Hello, there. We're sorry to hear about your experience with your LG refrigerator model# LRTLS2403S. We understand the challenges with your refrigerator stopping cooling, especially after just two and a half years, and we understand the inconvenience of losing $200 worth of food, along with the wait for repairs. We appreciate your feedback and want to make sure we address your concerns. If you need further assistance, send us a private message on social media using @LGUSSupport, and we'll be happy to help you. ^Win

Jun 18, 2023
Reviewer name: Katyian
4 out of 5 stars
4 out of 5 stars review

Where is it freezer light ?

[This review was collected as part of a promotion.] Just arrive this refrigerator so far looks great I saw it The owner's manual for the ENERGY STAR® Qualified LG 24 cu. ft. Top Freezer Refrigerator, Model # LRTLS2403S shows that there is an LED light in the freezer compartment for this model... BUT NO LIGHT in the Freezer Where is it ? Please let me know , Can I buy extra light for this ?

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social/LG

Hello, Katyian! We’re delighted that you are having a five-star experience with your LG Top Freezer Refrigerator. Thank you for sharing its excellent features. We value your comments because they inspire us to keep developing exceptional products. In regards to your question, the freezer does have an LED light at the top of the freezer towards the front. Check out the owner's manual for more information, but we would advise that if you are thinking of adding a light, just for your safety, make sure it is done by a repairman: https://www.lg.com/us/support/product/lg-LRTLS2403S.ASTCNA0. Let us know if you need anything via private message on Facebook or Twitter, using the handle @LGUSSupport. ~Rita

Nov 21, 2022
Reviewer name: Din37
4 out of 5 stars
4 out of 5 stars review

Huge capacity & stainless steel finish

I bought it a week ago , its soo spacious, I love the stainless steel finish and no handles . Simplicity is best. I had digital touch screen one and it malfunctioned that's why I chose this. The only issue is that there isn't an icemaker or ice tray. WHY do have purchase it separately?

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Jul 7, 2023
Reviewer name: Richard42
1 out of 5 stars
1 out of 5 stars review

Awful refrigerator

Junk!!! About 5 years ago we purchased a bottom freezer LG refrigerator. Was the largest 33 in wide bottom freezer. It stopped working. We needed a new refrigerator ASAP. Went and purchased this one about 4 months ago. Was another 24 cubic ft 33 in wide and could get it the next day. Wanted to stay with LG to match our oven and microwave. Here we are, 4 months later and freezer is okay, refrigerator is 55*. Removed everything from the refrigerator. Set to the coldest setting. Same results. I wouldn't recommend this to anyone. 2 refrigerators in under 6 years, terrible. Now have to go look for another refrigerator. Won't be an LG that's for sure

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from social/LG

We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that cooling issues with your LG refrigerator must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha

Aug 15, 2024
Reviewer name: Mcglynna
3 out of 5 stars
3 out of 5 stars review

I am waiting on a new fridge. The delivery people believe they cut the line that connects the internal water dispenser and the installed Ice maker. So right now I have use of water dispenser but not the ice maker. I love the water dispenser. Maybe when I get the new Fridge and both the water dispenser and the Ice Maker are working I will rate this higher.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social

Hey McGlynna! We're genuinely grateful for you taking the time to provide feedback on your 24 cu. ft. Top Freezer Refrigerator. Understanding the significance of your purchase, we acknowledge how crucial timely delivery is, just as much as ensuring the flawless operation of the water and ice dispenser in unison. Should you wish to inquire about the ongoing repair status, we warmly invite you to connect with us on social media at @LGUSSupport, ensuring to include your contact information. ^Anthony"

Aug 31, 2024
Reviewer name: GTX68
5 out of 5 stars
5 out of 5 stars review

Wanted to buy another one BUT

I have loved mine for 11 years and wanted to buy another one since we are selling the house, BUT, one of the my favorite things about it, is the pantry drawer in the middle of the fridge. I use it every day and it is always full. LG took it away in the new model. Also the very bottom door shelf. It is small but I have it full. It is very useful. I don’t understand why they would take away very useful features. I won’t buy this fridge again because I would hate it without those two parts.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG

Hi! We appreciate you sharing your experience with your LG Refrigerator! It’s great hearing how much you enjoyed your previous model for 11 years — that pantry drawer and bottom door shelf clearly played a big role in your daily routine. We understand how meaningful those features can be when they fit perfectly into the way you use your fridge. Your feedback is incredibly valuable, and it helps highlight what longtime LG owners appreciate most! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Oct 22, 2024
Reviewer name: Dmat77
2 out of 5 stars
2 out of 5 stars review

Very disappointed

[This review was collected as part of a promotion.] The freezer has frosted over since the beginning. It affects the fridge temperature too. LG has been slow in getting a repairman and I had to locate one myself. Replacing Master control. Very disappointed

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hi there. Your LG fridge experience is important to us, and we want you to know we're here to help. The perfect balance for your fridge temperature is just a click away! Check out our site here for tips on temperature and frost: http://spr.ly/6423qIAOV. You can also reach out social media team @LGUSSupport for a helping hand. We've got your back! *Chey

Nov 22, 2024
Reviewer name: Charisse0920
3 out of 5 stars
3 out of 5 stars review

Disappointing for the price

[This review was collected as part of a promotion.] The size square footage size is misleading. I didn't think about the placement of the water dispenser on the inside and how easy it would be to tap and make a mess all over everything in the refrigerator. Also only having two door shelves because of the two large drawers at the bottom of the refrigerator takes up a lot of unused area. Also can't put my magnets on the outside of the refrigerator I guess it's aluminum or something with plastic over it because it's not magnetic at all

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social

Hey there! Thank you for sharing this with us. We strive to craft products that meet all of our customer's needs and preferences, so your feedback is greatly appreciated! We're always here to support you throughout the lifetime of your LG refrigerator. If you have questions or need assistance, contact us on social media @LGUSSupport with your contact information. We'll be more than happy to help! ^Joslyn

Jun 5, 2025
Reviewer name: joe
5 out of 5 stars
5 out of 5 stars review

good size refrigerator for my apartment, that fits

good size refrigerator for my apartment, that fits in my apartment. not too big, not too small. Looks good, works good. Good price, even better, I used some Sam'sCash. Delivery was on time. Delivery guys were great. They hauled off my old frige saving me the trouble. Only problem is that there are no meat drawers, only vegetable drawers. Two large drawers on the bottom, both humidity controlled. I guess i could use one for meat. Best $800 refrigerator.

Helpful?5UY0G8IK0XDT14208618931
Feb 4, 2022
Reviewer name: Linda381
1 out of 5 stars
1 out of 5 stars review

Don’t buy this model

Looks great, nice storage! Have had it repaired 4 times in 6 months. Was broken waiting for parts more than was in use. Now it is frosting the containers in my freezer. Hate this appliance! Wish I never bought it. My daughter refuses to use it because so much of her food goes bad! Avoid this one!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy