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Customer reviews for LG 24 cu. ft. Top Freezer Refrigerator for
LG 24 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
203 ratings203 reviews
  1. 5 stars45% (92)
  2. 4 stars17% (34)
  3. 3 stars11% (23)
  4. 2 stars6% (13)
  5. 1 star20% (41)
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Showing 131-140 of 203 reviews
Sep 30, 2023
Reviewer name: Beth 67
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It’s ok

[This review was collected as part of a promotion.] I bought the fridge October 2022 and have a problem , I called LG and they fixed it.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hello there! We are pleased to hear that our team was able to provide you with a hassle-free experience by fixing your LG top freezer refrigerator. At LG, we strive to offer our valued customers the best possible experience, and your feedback confirms that we are moving in the right direction. We thank you for your support! ~Rita

Aug 19, 2024
Reviewer name: Mike0000
5 out of 5 stars
5 out of 5 stars review

Couldn't be happier!

[This review was collected as part of a promotion.] I bought this about 3 weeks ago to go in our garage. I wanted just a simple refrigerator that would take the temperature changes in our garage. I haven't hooked up the water, but I plugged it up and left it at the recommended setting. I have put a thermometer in freezer and refrigerator sections. After a couple days, it has been right at the recommended temps. I couldn't be happier with it. It matches my other appliances. It is roomy! My garage has ran about 90 degrees since it has been in there, and it is working great! It is consumer reports recommended, and I can see why! If you want a simple refrigerator, this would work well in the house too!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hi Mike, thank you for sharing your experience with the LG LRTLS2403S Top Freezer Refrigerator. We’re glad to hear it’s been the perfect fit for your garage setup. It’s great that it’s holding the recommended temperatures even in 90‑degree heat, offering plenty of space, and matching your other appliances. Hearing that it’s been a simple, reliable, and Consumer Reports‑recommended choice really says a lot — we’re happy it’s working so well for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Feb 4, 2022
Reviewer name: Linda381
1 out of 5 stars
1 out of 5 stars review

Don’t buy this model

Looks great, nice storage! Have had it repaired 4 times in 6 months. Was broken waiting for parts more than was in use. Now it is frosting the containers in my freezer. Hate this appliance! Wish I never bought it. My daughter refuses to use it because so much of her food goes bad! Avoid this one!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy

Nov 22, 2024
Reviewer name: Charisse0920
3 out of 5 stars
3 out of 5 stars review

Disappointing for the price

[This review was collected as part of a promotion.] The size square footage size is misleading. I didn't think about the placement of the water dispenser on the inside and how easy it would be to tap and make a mess all over everything in the refrigerator. Also only having two door shelves because of the two large drawers at the bottom of the refrigerator takes up a lot of unused area. Also can't put my magnets on the outside of the refrigerator I guess it's aluminum or something with plastic over it because it's not magnetic at all

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Social

Hey there! Thank you for sharing this with us. We strive to craft products that meet all of our customer's needs and preferences, so your feedback is greatly appreciated! We're always here to support you throughout the lifetime of your LG refrigerator. If you have questions or need assistance, contact us on social media @LGUSSupport with your contact information. We'll be more than happy to help! ^Joslyn

Aug 4, 2024
Reviewer name: Blue32
1 out of 5 stars
1 out of 5 stars review

Cooling issues

We bought an LG fridge, two and a half years later it stopped cooling. The actual repair wasn't a big deal. It needed a sensor changed. The issue was we lost like $200 worth of food and it took two weeks for the repair. We did not have an extra fridge lying around! ☹️

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG

Hello, there. We're sorry to hear about your experience with your LG refrigerator model# LRTLS2403S. We understand the challenges with your refrigerator stopping cooling, especially after just two and a half years, and we understand the inconvenience of losing $200 worth of food, along with the wait for repairs. We appreciate your feedback and want to make sure we address your concerns. If you need further assistance, send us a private message on social media using @LGUSSupport, and we'll be happy to help you. ^Win

Jun 18, 2023
Reviewer name: Katyian
4 out of 5 stars
4 out of 5 stars review

Where is it freezer light ?

[This review was collected as part of a promotion.] Just arrive this refrigerator so far looks great I saw it The owner's manual for the ENERGY STAR® Qualified LG 24 cu. ft. Top Freezer Refrigerator, Model # LRTLS2403S shows that there is an LED light in the freezer compartment for this model... BUT NO LIGHT in the Freezer Where is it ? Please let me know , Can I buy extra light for this ?

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social/LG

Hello, Katyian! We’re delighted that you are having a five-star experience with your LG Top Freezer Refrigerator. Thank you for sharing its excellent features. We value your comments because they inspire us to keep developing exceptional products. In regards to your question, the freezer does have an LED light at the top of the freezer towards the front. Check out the owner's manual for more information, but we would advise that if you are thinking of adding a light, just for your safety, make sure it is done by a repairman: https://www.lg.com/us/support/product/lg-LRTLS2403S.ASTCNA0. Let us know if you need anything via private message on Facebook or Twitter, using the handle @LGUSSupport. ~Rita

Aug 31, 2024
Reviewer name: GTX68
5 out of 5 stars
5 out of 5 stars review

Wanted to buy another one BUT

I have loved mine for 11 years and wanted to buy another one since we are selling the house, BUT, one of the my favorite things about it, is the pantry drawer in the middle of the fridge. I use it every day and it is always full. LG took it away in the new model. Also the very bottom door shelf. It is small but I have it full. It is very useful. I don’t understand why they would take away very useful features. I won’t buy this fridge again because I would hate it without those two parts.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG

Hi! We appreciate you sharing your experience with your LG Refrigerator! It’s great hearing how much you enjoyed your previous model for 11 years — that pantry drawer and bottom door shelf clearly played a big role in your daily routine. We understand how meaningful those features can be when they fit perfectly into the way you use your fridge. Your feedback is incredibly valuable, and it helps highlight what longtime LG owners appreciate most! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Oct 27, 2024
Reviewer name: Tleming
1 out of 5 stars
1 out of 5 stars review

Don't buy

I have had this refrigerator for a year and a half I have had to have a repairman come every 3-6 months to fix it inability to defrosting properly. Causing the refrigerator part to run warm. I have lost hundreds in groceries and repairs due to this. I have followed the cleaning protocols to a T and yet it keeps doing it! I even bought another freezer to limit the food in the freezer to keep circulation of air going. With what I have spend in time, repairs, and lost of food. I should have bought a different brand of refrigerator! So disappointing!

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from LG Digital Care Team

Hey there! I understand that repeated repairs and grocery loss can be a major hassle, so let's look at some options that could help address the defrosting issue. To start, try a full manual defrost by unplugging the fridge, emptying it, and leaving the doors open for about 8 hours, then wiping it dry and plugging it back in. For a more detailed guide, you can check this link: [Manual Defrost Process](http://spr.ly/6423SJ7Nb). Additionally, make sure the door seals are clean and undamaged and set the freezer to 0°F with some space for air circulation. If you notice error codes like **ER DH** or **F DH**, these may indicate defrost system components that need attention. If these steps don’t resolve the issue, feel free to reach out for repair support. Send us a private message on social media @LGUSSupport so we can help get everything back on track. ^ Diego

Jul 23, 2022
Reviewer name: Short term LG User
4 out of 5 stars
4 out of 5 stars review

Large and attractive but has a few shortcomings

We've had our LG LRTLS2403S for about a month now. We like it because there is a lot of storage space and it's easy to keep the exterior clean. However, there are certain features that a buyer might want to consider before purchasing this model. 1) the bottom of the door is very low to the floor - 1.5 inches, If not careful, you can injure your foot when opening the door. In my opinion this is a design flaw and a safety hazard that should be corrected on future models. 2) There is a cold water dispenser "inside" the refrigerator. The fill rate is so slow that it's really not usable in my opinion. It probably causes higher electricity use because the door has to be open so long when in use. We won't be using this feature. 3) When the refrigerator is running there is a noticeable low pitched hum. It's not annoying but is audible. 4) If you get the stainless model, forget using refrigerator magnets. They won't work. 5) The refrigerator could use more storage bins. There are only two at the bottom. This can be solved by purchasing after market bins.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
Jun 22, 2023
Reviewer name: JessRF
3 out of 5 stars
3 out of 5 stars review

Not a fan

I had this fridge in my last rental and it came with the home I recently purchased. I disliked it both times and will be getting something different. It’s small, doesn’t have an ice maker, water dispenser is sooo slow and it’s hard to find foods because everything is low and pushed back. Without visible handles, fingers prints are seen easily, everywhere.

Review from lg.com
Helpful?5UY0G8IK0XDT14208618931
reply from Social Media

Hi, JessRF. Thanks for reaching out. Hopefully you were satisfied with the LG fridge. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly