Hello Sandi, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 26 lbs Stainless Steel Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. <br />The ice storage area is not refrigerated. It is intended that ice produced be periodically transferred to zipperlock bags for storage in a conventional freezer.<br /><br /><br />To make firmer/larger/drier ice, use colder water. Tip, let the first couple of batches of ice fall into the water reservoir to chill the water.

Hello Maribel, we are pleased to hear you are enjoying your Frigidaire Gallery 26 lbs Stainless Steel Ice Maker.

Hello Swinters, we are glad to hear you are pleased with your purchase of your Frigidaire Gallery Stainless Steel Ice Maker.

Hello Agent 777, we are happy to hear you and your family are enjoying your Frigidaire Gallery Stainless Steel Ice Maker.

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