Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki

Hey there! Thank you for letting us know about what's happening with defrost mode on your LG refrigerator. Our goal is always to ensure that your fridge is kept up and running for many years, and we'd be more than happy to follow up on how your technician service went. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about the service visit, and we'll be ready to help! *Josh

We always try our best to give our clients the best service we can, so it's distressing for us to hear that your LG Appliance is not living up to the standards we have in place. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please call our Customer Service at 800-243-0000 and we'll take it from there. We'll be waiting for you. ~Tanisha

Hi there. Thank you for sharing your experience with us. We understand the inconvenience you’ve faced with your LRSOS2706S unit. We understand how important it is for our products to function reliably, and we are committed to making this right. Please know that your feedback is invaluable to us, and we take it seriously. If you have any questions, feel free to reach out to us via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC

Hi there. Thank you for reaching us. We completely understand your feelings about the issue with your LG refrigerator's ice tasting off. Especially when your previous refrigerator didn’t have the same issue. It sounds like you’ve already tried to address the problem, and we want to help you find a solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for reaching out to us regarding the LG Refrigerator (LRSOS2706S) model. We understand the importance of having new, reliable appliances that function properly. We strive to provide high-quality products and exceptional customer service that fulfill our customers' requirements and anticipations. We value your feedback, and we'll make sure to pass it along to our team for further review and improvement. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there. We’re thrilled to hear you love your new LG fridge and that it’s bringing style and function to your space! Side-by-side designs offer a fresh take on organization, and it sounds like you’re settling in nicely. We appreciate your feedback on the egg rack and will be sure to pass it along to our product team. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to bring smart convenience to your home. ^David