Hi Bob. Thank you for sharing your feedback on the LG LRSOS2706S refrigerator. We’re pleased to hear that the replacement process is finally underway. If you have any additional questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport. Our team is here to ensure everything goes smoothly. We appreciate your patience and look forward to making sure you’re satisfied with your new refrigerator. ^Sam

We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. -Carl

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hi! We appreciate you sharing your experience with your LG Refrigerator, and we’re glad to hear the repair visit was handled quickly and wrapped up with ease. It’s always great when an LG service team gets everything running smoothly again without any hassle. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there! We want to help get the door-in-door feature repaired for your LG refrigerator, and we'd be more than happy to see what options are available for you. Please send us a private message on social media at @LGUSSupport with your contact info, model number, and details about the door, and we'll be ready to help! *Josh