Thank you for choosing Purina Beneful Healthy Weight Chicken Recipe for your dogs. We regret to hear that it did not meet their preferences. To better understand your experience and offer further assistance, we'd like to invite you to contact us at your convenience via the following link: https://www.purina.com/contact-us. – The Beneful Team

We are truly sorry to hear about your experience with Purina Beneful Healthy Weight Chicken Recipe Dry Dog Food, and we sincerely apologize for any inconvenience this has caused. We carefully produce and package our products to ensure they reach consumers in excellent condition. This is an unusual occurrence, and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-888-236-3385. We're available Monday - Saturday: 8 a.m. - 6 p.m. CT, and we look forward to speaking with you soon. - The Beneful Team