Thank you for sharing this with us. We're happy to hear that your dogs enjoy Beneful Healthy Weight Chicken Recipe Dry Dog Food. We appreciate your positive feedback and for giving it a try. - The Beneful Team

Thank you for being a loyal Beneful consumer and for taking the time to share your feedback. We're sorry to hear that you've found a lot of crumbs in your bags of Purina Beneful Healthy Weight Chicken Recipe Dry Dog Food recently. We can understand why this would be frustrating, particularly when you've noticed the issue consistently over the past several months. This is not the experience we want for our consumers. Safety and quality are our top priorities. We'd like to learn more and help. Please give us a call at 1-888-236-3385 (1-888-BENEFUL). Our team is available Monday through Friday, 8 a.m. to 6 p.m. CT, and Saturday through Sunday, 8 a.m. to 5 p.m. CT. Hope to hear from you soon. – The Beneful Team

Thank you so much for reaching out and sharing your experience with us. We’re truly sorry to hear about what happened with our Beneful Healthy Weight with Farm-Raised Chicken, and we completely understand how upsetting this must be for you. This is not something we expect from our products, and your concerns are extremely important to us. The health and safety of your pets mean everything to us, and we take situations like this very seriously. We’d really appreciate the chance to learn more about your experience and to help in any way we can. Please contact us through this link: https://www.purina.com/contact-us. The Beneful Team

We're truly sorry to hear about your and your dog's recent experience with Beneful Healthy Weight Chicken Recipe Dry Dog Food. As pet lovers and pet parents ourselves, we can assure you that this is certainly not typical of our products and not something we expect, as we ship our product immediately after it is manufactured. We take great care in producing and packaging them to ensure they arrive in excellent condition. The health and safety of our consumers and their dogs are our priority, and your feedback will be forwarded to our quality department for their review.  We'd like the opportunity to learn more about your situation and gather additional information to better assist you. Please call us at 888-236-3385 (888-BENEFUL), Monday through Saturday from 8 a.m. to 6 p.m. CST. We look forward to speaking with you further. - The Beneful Team