I’ll never buy a Samsung washer again. I’d give no stars if possible. It all started when I learned that the delay end feature doesn’t work. They tried to repair first one twice before replacing with a new washer. Undergoing third repair of replacement machine. The replacement electrical board was faulty. Delay feature does not work and washer remains locked. Technician said components smelled “burnt”. If this simple feature doesn’t work, what else is bound to fail.

The washing machine is fine. But the drain hose that comes with it is very short. According to Samsung it is a standard drain hose length. But because it did not reach the drain outlet we had to move the washing machine to the right side of the dryer and we had the door hinge of the washing machine on the left side. Now the washing machine door opens to the right and the dryer door opens to the left. Samsung doesnt have a bigger hose length and they wont change the door opening now as it was set that way when we ordered. How are we supposed to know that the drain hose length is so short that we will end up switching the side of the washing machine than what our original Kenmore elite washing machine was. The hose of that machine reached the drain perfectly fine. Now samsung is asking us to change the entire assembly to move the water and drain pipes closer to the machine!!!! They should put up this drain hose measurements and that there is a possibility of moving the machine to the other side of the current system setup. Sorry this is not acceptable. The 2 stars are for the machine itself which is fine but now as I have to live with this setup until this machine breaks down or we move out. Again not acceptable. Samsung needs to do better. We are not washing machine techs to know all this!!

[This review was collected as part of a promotion.] Wife and I just bought our first home and received this washer from my grandmother as a house warming present. It's been great! I love how quiet it is, and adding it to my Smart Things app has allowed me to monitor the amount of energy it uses, which is SUPER COOL. My wife especially likes the music it plays when the cycle is done.

I love this washer and dryer set. It is the best washer and dryer I've owned. I love the steam options. I have owned mine for 3 years now and it really is a versatile machine. I have pets and my clothes get cleaned and the hair removed. It washes and dries my king comforter easily. Getting wrinkles out is a breeze with the steam.

[This review was collected as part of a promotion.] We bought a top loading Samsung washer two years ago and did not like it. The load would get out of balance and make terrible noises. It also used a lot of water. We had a front loader before and decided to go back to a front loader. Washed a load this morning and it works great.

[This review was collected as part of a promotion.] Oh my goodness this machine is amazing I’m so very glad I invested my hard earned money. This machine changed my husband and I life he loves the quick wash feature and I love all the features. This machine is quality quiet and wash the clothes to my satisfaction. Happy Customer.

We have this washer that is less than 15 months old and the control board went out. The repair cost is almost as much as the initial purchase price. The initial purchase price was approximately $800. It is very loud and vibrates horribly during the spin cycle. The door looks like it is going to bounce open when it spins. We had an error code couple of months ago, indicating the washer wouldn't drain. There was very little water in the drain area and with a hard reset the washer started working again. But here we are couple of months later and the control board has stopped working, meaning nothing else works. We were stuck with clothes in the washer that could not be removed even by the repair technician. Samsung has been eliminated from the acceptable brands we will consider for any appliance. We have the matching electric dryer which is also loud & noisy now we are anticipating that it will stop working much before the suggested life span.

(This review was collected as part of a promotion.) Even though it’s smart washer I don’t like it it really doesn’t wash clothes properly. Very limited water comes in so clothes stinks when it comes out. To wash clothes need good amount of water. We have to keep washing same clothes 2 or more times.if you have someone in your family works and wear clothes and if it gets stains or dirty you need to wash multiple times to remove the stain

[This review was collected as part of a promotion.] I purchased this item about 2 months ago and loving the quality of the washer. It has multiple wash cycles (I haven't used all of them) and for the ones I have used, the clothes are clean and fresh. I especially enjoy the quick wash feature for those smaller loads. The color is absolutely amazing!

Won’t power on, one month shy of 2 months from the date of manufacture…. What a P0S. Repairman said the control board is not getting any power. Control board isn’t fixable, it has to be replaced. My outlet has been tested and it’s working just fine, it’s the washer. I’m upset. Cost to repair is more than I paid for the washer….