Thank you for taking the time to leave this review, Klacey. We understand your frustration with not receiving the results you were looking for with our Deep Stain Remover Toothpaste. This toothpaste uses a dual phosphate system that dissolves the bonds that hold stains to teeth and whitens by removing surface stains and deeply cleaning. This toothpaste also has been pH-optimized to deliver superior whitening benefits. All our toothpastes go through several quality checks to ensure optimal performance, and we’re disheartened to learn this wasn’t the case for you. While whitening pastes are great for removing those surface stains, sometimes there are stains located below the enamel that they are just not able to reach, and we would recommend trying a product that contains hydrogen peroxide, such as our Crest Whitestrips, to help lift those stains Your feedback is important to us, and we'll share your comments with our Quality Team. To help further and learn more, we invite you to give us a call at (800) 492-7378.

We’re sorry you didn’t get the whitening results you were hoping for with the Crest 3D White Brilliance Deep Stain Remover Toothpaste, and we'd like to help. There are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth or extrinsic stains. However, stains can also get trapped below the enamel surface. These are called intrinsic stains, which are harder to remove with a whitening toothpaste. So we can help you further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.