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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
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4.6 out of 5 stars
stars
1,386 ratings1,257 reviews
  1. 5 stars73% (1,005)
  2. 4 stars19% (262)
  3. 3 stars4% (59)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 911-920 of 1,257 reviews
Jul 2, 2024
Reviewer name: Angry123
3 out of 5 stars
3 out of 5 stars review

Screen blacking out

[This review was collected as part of a promotion.] The screen is starting to black out from bottom left...it is weird but it is like the screen just gives up

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Feb 21, 2024
Reviewer name: Timmskmw
3 out of 5 stars
3 out of 5 stars review

Sound going out.

Bought this TV about 8 months ago and the sound has started going out, not sure what is going on. Waiting for Samsung to verify my warranty so I can get it fixed but it seems way too early for something to go wrong with it. Otherwise a great TV.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Advisor

Hi Timmskmw, We appreciate your review and for letting us know you are experiencing sound issues with your CU7000 TV. While you wait for Samsung service, you may want to try the below troubleshooting steps. First, you may want to ensure you are running the latest Firmware. Go to Settings> Support> Software Update. You can easily update from there. Next, we recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. I hope your issue is resolved quickly. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Nov 29, 2023
Reviewer name: Pentabugle
4 out of 5 stars
4 out of 5 stars review

Great picture! Need voice remote control!

I bought this TV 2 weeks ago. Great picture. Navigation is quite cumbersome. TV built in July 2023 with a remote without voice control. Why not? Sure would make navigation easy. Old is new

Review from Samsung US
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May 11, 2023
Reviewer name: Bronco Charlie
5 out of 5 stars
5 out of 5 stars review

Great picture!

We have nothing but Samsung tvs in our house. This is the latest one that we bought. Excellent picture and color. Simple easy to follow hook up instructions. Now looking for a Samsung soundbar to go with it!

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Sep 7, 2023
Reviewer name: Slim
4 out of 5 stars
4 out of 5 stars review

Good value and performance so far.

more detailed set up instructions would have been helpful. we are using a home theater system. use of the remote is confusing, but we have been able to figure it out. good picture quality.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Apr 16, 2023
Reviewer name: pppjr63
5 out of 5 stars
5 out of 5 stars review

Good product. Fair price.

Good product at a fair price. Would be great if there were two sets of mounting points for the “legs”, allowing you to place the tv on a narrower platform (say a 36” cabinet) as an option.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi pppjr63, We appreciate your purchase and review of the CU7000D TV. Please know your feedback regarding the mounting points on the TV stand will be shared with our internal teams. If you ever have any questions or need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Aug 8, 2023
Reviewer name: Moon8425
5 out of 5 stars
5 out of 5 stars review

Basement TV

[This review was collected as part of a promotion.] Great picture, 4K is amazing to watch and love the size. Would definitely buy a Samsung again. Was surprised how good picture was in comparison to what was expected.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jun 23, 2024
Reviewer name: Dayzed
5 out of 5 stars
5 out of 5 stars review

Clear picture nice bang for your buck

[This review was collected as part of a promotion.] Very easy to use with a clear picture and such an ease of access. Other a variety of options as far as streaming. Can't go wrong

Review from Samsung US
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Sep 23, 2024
Reviewer name: Ggulati
2 out of 5 stars
2 out of 5 stars review

Sound speaker gone bad!

[This review was collected as part of a promotion.] Sound speaker gone bad within 2 months of buying. Not a great quality TV if you can spend little bit more to get better TV.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jul 2, 2024
Reviewer name: disappointedcutomer
2 out of 5 stars
2 out of 5 stars review

Poor design for wall mount

[This review was collected as part of a promotion.] The TV will only support a wall mount made and sold by Samsung and the mount coat nearly as much as the TV. If I had known that prior, I would not have purchased the TV

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511