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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 371-380 of 1,254 reviews
Jun 30, 2023
Reviewer name: Mina
3 out of 5 stars
3 out of 5 stars review

Not what I expected

Bought this about a month ago and the pictures OK I had to buy sound bar for better volume and the set up was not all that easy. Every time I turn the TV on it says no signal so I have to use that little remote to move up to Samsung plus watch that for a second and then go to HDMI switch to that and then my TV comes on. What a pain.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi Mina, We appreciate your feedback on the CU7000 TV. Please know we are here to help you. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

May 31, 2023
Reviewer name: Samsunglover
5 out of 5 stars
5 out of 5 stars review

For the money great TV

[This review was collected as part of a promotion.] I have 5 Samsung tvs, I was hooked about 6 or 7 years ago when I purchased my 1st one, I went out and replaced them with all Samsung., I have had an Issa with one of my tvs and your customer service representatives handled the problem great. Samsung for life.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Aug 8, 2023
Reviewer name: MrMojo
5 out of 5 stars
5 out of 5 stars review

This tv is amazing

[This review was collected as part of a promotion.] I use my Samsung tv to stream movies mostly. It comes with about 500 free tv channels and the best part is they're free! It also has all the best streaming apps already downloaded so no need to connect a device. remember if you do need to connect one, you can do it wirelessly so no need for any tangled cables. I found my tv on the side of the road! It sat there for three days and was rained on, but that didn't make any difference. It's definitely the best tv I have ever had!

Review from Samsung US
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May 20, 2024
Reviewer name: Jaremt
5 out of 5 stars
5 out of 5 stars review

Best TV I've owned so far

[This review was collected as part of a promotion.] Over the past several years, I have been slowly swapping out my TVs from a different competitor to Samsung TVs. Once I moved to my new home in Arkansas, I knew that's what I had to do. Bought a new TV for my living room. I am certainly not disappointed.

Review from Samsung US
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Jul 24, 2023
Reviewer name: Starlink
4 out of 5 stars
4 out of 5 stars review

Roku is the best for the tv.

[This review was collected as part of a promotion.] Excellent!!! Very excited to be a good friend and will get more out with samsung....Will always enjoy... Everything is fine......................................... . ................ .............. ....................

Review from Samsung US
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Oct 17, 2023
Reviewer name: SamsungCustomer2023
1 out of 5 stars
1 out of 5 stars review

Doesn't work

[This review was collected as part of a promotion.] The television has had many problems, including repeatedly turning off and on, requiring multiple restarts and power cycles. I would not recommend this television to anyone looking for a new television.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Advisor

Hi SamsungCustomer2023, Thank you for purchasing the Samsung CU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly. Please try a few troubleshooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in. 4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 31, 2023
Reviewer name: Crabbage
4 out of 5 stars
4 out of 5 stars review

Happy with TV, but have to keep signing in to app

[This review was collected as part of a promotion.] We have internet TV, with main app being Direct Stream TV. Every few days I have to sign in to app, only on this new Samsung…none of my other TV's. Coincidentally I saw that issue in the reviews before I made the purchase. My biggest issue was that wall bracket mounting screws are not included with TV and the screws with bracket were a different size. Oddly, the screws are included for the stand. Why not standardize the screw size to be used with stand or wall bracket? Did I just blow your mind?

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi Crabbage, Thank you for your feedback on the CU7000D TV. I have a few troubleshooting tips that may resolve the issues you are experiencing. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, let's ensure your DirecTV app is also up to date. Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm. Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.” Regarding the accessories needed to wall mount your TV, please know that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 18, 2023
Reviewer name: Rica08
5 out of 5 stars
5 out of 5 stars review

The product is great

[This review was collected as part of a promotion.] I am not really a fan of TV since nowadays you can do all the watching in the mobile that is the reason why it was only recently that I bought a TV. And as soon as I started watching, I was all wrong. It was more enjoyable watching it on Samsung TV as the experience was different. I get to sig back and relax and enjoy the screentime. Now, i am already watching tv and doing movie marathons the entire week especially on weekends.

Review from Samsung US
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May 31, 2023
Reviewer name: DaTruth
5 out of 5 stars
5 out of 5 stars review

AWESOME!!!!

[This review was collected as part of a promotion.] I'm Retired so I find myself watching more TV than before. As I began to explore, I realized that I had not gotten the full potential of this Samsung 70" TV as there were features and options I had yet to discover. I'm not very technologically savvy but I Love this Brand and Now own 3 Samsung TV's...... 43", 50", and a 43" inch. Great Job Guys!!!!!! Awesome!!!!

Review from Samsung US
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Jul 5, 2023
Reviewer name: maxiwoofus
4 out of 5 stars
4 out of 5 stars review

Happy Customer

[This review was collected as part of a promotion.] I use my TVs for viewing cable and streaming shows. Nothing fancy, just want good quality at a fair price...and that is what I got. It was nice to have the TVs delivered. I got 2 of them. I also got a 70 inch TV.

Review from Samsung US
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