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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 301-310 of 1,254 reviews
Sep 13, 2023
RJones28
5 out of 5 stars review

Loving itttt

[This review was collected as part of a promotion.] I love my tv. I love that I can customize my screen. I love that when I lose my remote, I can use my phone to control it. Also, I can use Alexa to control it as well. Samsung TV has tons of channels the can be watched and I can easily install apps.

Review from Samsung US
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Mar 27, 2024
2Good4TV
5 out of 5 stars review

Fantastic Picture

[This review was collected as part of a promotion.] When deciding to purchase this television, I did some research (mainly on just Samsung products based on size) and thought the CU7000 model was an exceptional value especially considering the size of the television (beyond 80”). Samsung did not let me down, everything about this unit was beyond my expectation image, sound, quality, etc. More so when utilizing it for Xbox gaming. So much so, that friends that have visited my home comment about it and the value at which I purchased it. I have owned nothing but Samsung televisions for the last five years and will continue to do so until they give me a reason not to.

Review from Samsung US
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Oct 15, 2024
Tvwatcher
5 out of 5 stars review

Love the free Samsung TV channels

[This review was collected as part of a promotion.] I watch old TV movies and sitcoms, and cop series. I also use my TV to watch videos on youtube. Occasionally, I will use the internet function, but it is a bit cumbersome. The best feature is the Samsung plus TV stations that come with the TV. I do hope they add EWTN (Eternal Word Television Network) to their free channels. It is offered free to cable and satelite companies.

Review from Samsung US
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Jun 3, 2023
Smiley
5 out of 5 stars review

Thid product has an amazing image

[This review was collected as part of a promotion.] Gamin perfect quality low latency love it gamin mode is amazing my kids love it. I am just your average consumer who wanted a nice tv for my smart home that looked like art and not a big black box. And over the course of owning the tv , I learned some helpful things about it I wrote this review because I know many of you are also looking through the same lens as me to learn about the Samsung tv. the TV that looks like art. While many TVs can display digital art, the SamsungTV has a no-gap wall mount so it lays flat against the wall like art, the ability to easily hide wires and the brains of the TV, actual picture frames that can be affixed to the TV and finally, an art mode which allows you to add matting to your digital art as well as adjust the settings to it appears dull like art and minimizes glare. We have two models: one in our living room and one in our bedroom. The exact

Review from Samsung US
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Apr 26, 2023
HebrewHammer
4 out of 5 stars review

Amazing Image

[This review was collected as part of a promotion.] The TV image is extremely clear and high definition. The TV occasionally has an issue changing between apps and freezes up. That is the only issue I've had. It's a great TV overall and definitely recommend!

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi HebrewHammer, We appreciate your feedback on the CU7000D TV. Please know we are here to help. Regarding lagging, I recommend running a cold reboot on your TV. There are two ways to do this: 1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. 2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in. I hope this tip helps you enjoy your new product! You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jul 28, 2024
Atila009
5 out of 5 stars review

Maximum happiness.....

[This review was collected as part of a promotion.] Am very satisfied with this TV. The picture quality, and sound is great. It also was very easy to assemble and set up. I use to be an LG TV person but their TV's are horrible. Their back light LED's burn out way to soon. I been through two of their TV's in 6 years because of that reason. A TV is suppose to last at least 5 years before you start having issues like that. I can tell the quality of this Samsung TV is super an as a fact i know my mom had her Samsung TV for 10 years and the LED backlights are all working and she runs her TV 24/7. That says all about Samsung.

Review from Samsung US
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Nov 27, 2023
BrianC
1 out of 5 stars review

Alexa IN-compatabiity

Samsung is intentionally trying to fool the consumers by making claims their TV's are Alexa compatible. In order to be "Alexa compatible" most consumers expect this to mean that we can talk to out Echo Dot's and control the TV. That is not the case. Samsung uses a term called "HANDS FREE Alexa" but that functionality is reserved for only their top-of-the-line models. That means most of their TVs are not HANDS FREE. Pushing a button on their remote to initiate an Alexa command, in my opinion. makes their TV's incompatible with Alexa. In the best-case scenario, this would make their TVs "Partially compatible". Alexa is so popular because it is HANDS FREE. Don't make the mistake of buying their TVs and think you can use your existing devices to control their TVs. They failed my expectations by marketing their TVs in this manner. Shame on you, Samsung, shame on you. Back to the Big Box store to get my money back!

Review from Samsung US
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reply from Samsung Advisor

Hi BrianC, Thank you for your feedback on the CU7000 TV. Please know your review is important to us and will be shared with our internal teams. We apologize for any confusion regarding voice assistant capability. The CU7000 TV does not have a built-in voice assistant. It is however able to be connected to external voice assistants such as the Echo Dot. When using Alexa on your CU7000 TV, please know your TV needs to be connected to the Internet to receive voice commands. When it's powered off, the internet disconnects, and your TV will not be able to receive commands. To turn on your TV with Alexa, you’ll need a standalone Alexa device (such as an Echo Show). From there, you’ll need to ensure: 1. Your TV and Alexa devices are added to both the SmartThings and Alexa apps. 2. Your Alexa device is connected to the Internet. 3. The SmartThings Skill is enabled within the Alexa app. If you need further help setting up the voice assistant feature, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Dec 23, 2023
Bill
4 out of 5 stars review

Very good TV

Very, very good TV. I have several Samsung TV's and they haven't failed me. I will continue to purchase Samsung products. However, the remote to this TV is abysmal and cheap. I've requested they send me the older version remote (great remote...good buttons and great size), but I've had difficulty reaching a department that can help. Please do contact me as I would really appreciate the older remote shipped to me. I feel its a small request for the big purchases I've made. Other than that, I'm extremely pleased with Samsung...and I've had a very nice experience with an online support customer care specialist.

Review from Samsung US
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Oct 18, 2023
shiv2023
5 out of 5 stars review

Amazing resolution and outstanding experience

[This review was collected as part of a promotion.] Samsung never disappoints me. I am little hesitated to buy 75' to my small living room as an upgrade from 55'. But quite impressed after experiencing it. The quality of image even with the big resolution is outstanding, overall it exceeded my expectations..

Review from Samsung US
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Dec 8, 2023
Lilly
5 out of 5 stars review

Simply an amazing Smart TV

I had another TV that was so thin, you were afraid to move it. We decided to get the CU7000D and let me tell you what a world of difference it has made. The color and sound without a sound bar are amazing. It feels like a sturdy TV and everything about this Samsung TV Screams "LOOK AT ME".

Review from Samsung US
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