Hi SamC, We appreciate your feedback on the CU7000 TV Remote. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 24-26 of the full user manual. You can learn how to use the Samsung Smart Remote. Home> (left directional button) Settings Support Remote Control Guide Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Hi Corgi Dog, We appreciate your feedback on the CU7000D TV. Please know we are here to help and have a few troubleshooting steps that may improve your experience. First, if the Voice Guide is on, please make sure you have turned off the Settings below: To turn off Voice Guide, navigate to Settings> All Settings> General & Privacy Accessibility> Voice Guide Settings> Disable. I also recommend ensuring the Voice Assistant is also disabled. Go to Settings> All Settings> General & Privacy Voice> Voice Assistant> Disable. Next, if you see a blank screen, even when your TV is on, it's entirely possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may have power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm that the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After reconnecting the external device, please turn it off and back on. 3. Test the HDMI cable. Using HDMI Troubleshooting, you can check the connection to HDMI cables and external devices (takes approximately 2 minutes). Menu> Connected Devices> Connection Guide> Video Device> HDMI Troubleshooting. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Try various setups until you identify the device or cable that is not working and troubleshoot or replace it. If you continue to have issues after these steps, please call us so we can better assist you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link. ~ Samsung Advisor