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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 281-290 of 1,254 reviews
Oct 17, 2023
Reviewer name: Kobbai
5 out of 5 stars
5 out of 5 stars review

I have a Samsung Home

[This review was collected as part of a promotion.] I love my TV and use it for movies, my computer for communication and fun, Customer service has been wonderful. I have 4 Samsung tv's in my home as well as my refrigerator, stove dishwasher and washer and dryer. I am able to see on my tv when dinner is done, when laundry needs attention to fold up and if I have left the refrigerator door slightly open. All in all, one of the best purchases I have made and my next TV is going to be the best larger TV Samsung offers.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
May 31, 2023
Reviewer name: MuzTV123
5 out of 5 stars
5 out of 5 stars review

Amazing picture quality, loyal samsung customers

[This review was collected as part of a promotion.] Streaming, easy to use and a pleasure to operate and understand options. We purchased a Samsung sound bar and audio synced up perfectly with picture. Again, amazing picture. Easy to assemble and maneuver into place.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jan 10, 2024
Reviewer name: watcheseverynight
1 out of 5 stars
1 out of 5 stars review

Horrible TV

I bought this TV two weeks ago on December 27th and I have downloaded the Netflix and ESPN app and they do not work. I also have been having a bunch of issues trying to get any of the downloaded apps to work. I have updated everything and deleted everything and reinstalled all of the above and this TV still is terrible.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Specialist

watcheseverynight, Thank you for sharing details of your experience with apps. This may be related to your network connection and quality. We suggest you try the following: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the TV’s performance, please also try running Device Care, which improves your apps performance by freeing up unused cached memory and closes background apps. Go to: Settings > Support > Open e-Manual, then select Device Care. I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Jul 5, 2023
Reviewer name: Rotoro
5 out of 5 stars
5 out of 5 stars review

Excellent device! Fast processor and clear images.

[This review was collected as part of a promotion.] I own 3 Samsung TVs. They are great for movies, games and sports!!! The quick response of the apps and the features makes them easy to navigate through the menu. Also the remote control is super easy to navigate even for my 4 years old kids (twins)

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jul 5, 2023
Reviewer name: Joehaz
4 out of 5 stars
4 out of 5 stars review

Great smart tv for the price

[This review was collected as part of a promotion.] The TV looks sleek and loaded with great features such as smart tv, 4k and slim, stylish design. I was looking for a reliable smart TV without breaking the bank and I have finally found. The 58 inch size was perfect for my family room space. One minor improvement could be the volume. I feel that my old tv volume was louder than this one.

Review from Samsung US
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Aug 9, 2023
Reviewer name: SpoiledbySamsung
4 out of 5 stars
4 out of 5 stars review

Pretty good. Hard to order subsciptions directly

[This review was collected as part of a promotion.] My television has a problem with streaming. It hangs up so I can't watch anything for 30 sec to 5 min. This happens multiple times during the day. It is very frustrating. The picture is awesome when I can watch it. Its really hard for me to change settings or change language.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Brand Ambassador

Hi SpoiledbySamsung, We appreciate your feedback on the CU7000D TV. I'm sorry to hear that you are experiencing issues with your TV lagging or freezing. I have a few recommendations that may improve your experience. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. I hope these tips help resolve your concerns. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

May 31, 2023
Reviewer name: Nickname
5 out of 5 stars
5 out of 5 stars review

This tv is big

[This review was collected as part of a promotion.] Really helps viewing experience when you have a 85 in. Almost like being in a theatre which is great since I prefer movies at home now. Haven't tried the ps5 on it but I assume it's good because I got this one purposefully because I love my 65 inch same model. Picture quality could be slightly better for the price.. but I'll blame it on my fire stick HD for now..

Review from Samsung US
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Jul 5, 2023
Reviewer name: Mater23
5 out of 5 stars
5 out of 5 stars review

Tv has great quality

[This review was collected as part of a promotion.] I use my Samsung tv for streaming shows and playing Xbox and it has been amazing for both. The quality of the tv is great and it is very easy to use. The installation process was very easy and the tv has made my gaming experience so much better

Review from Samsung US
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Jul 25, 2023
Reviewer name: xwildxcardx
4 out of 5 stars
4 out of 5 stars review

Great TV for anything

[This review was collected as part of a promotion.] Amazing picture quality, images are very sharp. Handles upscaled games well, good refresh rete. Remarkable features, easy navigation in menus or switching inputs. Solid construction, sturdy frame/body suitable for mounting

Review from Samsung US
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May 29, 2023
Reviewer name: Lovesamsung
5 out of 5 stars
5 out of 5 stars review

This product is great and I love it so much and it

[This review was collected as part of a promotion.] Streaming, gaming, movies and for everything else. It's a simple new way of life to have such a smart device at your house. A great add on for those who want to work at home and enjoy the online streaming.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511