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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 271-280 of 1,254 reviews
Dec 21, 2023
Reviewer name: TV Watchers
4 out of 5 stars
4 out of 5 stars review

Like a home theater

Our friend talked us into buying this, going from a 65” to this 85”. The picture area is 30% greater and is terrific, even though we sit 12-14 feet away. We also ordered a Samsung sound bar, which will arrive in a week or so. This is our fourth Samsung tv, ever since we took our nephew's advice, who works for ESPN, and who said Samsung tv is the only way to go.

Review from Samsung US
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Dec 23, 2023
Reviewer name: Bill
4 out of 5 stars
4 out of 5 stars review

Very good TV

Very, very good TV. I have several Samsung TV's and they haven't failed me. I will continue to purchase Samsung products. However, the remote to this TV is abysmal and cheap. I've requested they send me the older version remote (great remote...good buttons and great size), but I've had difficulty reaching a department that can help. Please do contact me as I would really appreciate the older remote shipped to me. I feel its a small request for the big purchases I've made. Other than that, I'm extremely pleased with Samsung...and I've had a very nice experience with an online support customer care specialist.

Review from Samsung US
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May 31, 2023
Reviewer name: Crabbage
4 out of 5 stars
4 out of 5 stars review

Happy with TV, but have to keep signing in to app

[This review was collected as part of a promotion.] We have internet TV, with main app being Direct Stream TV. Every few days I have to sign in to app, only on this new Samsung…none of my other TV's. Coincidentally I saw that issue in the reviews before I made the purchase. My biggest issue was that wall bracket mounting screws are not included with TV and the screws with bracket were a different size. Oddly, the screws are included for the stand. Why not standardize the screw size to be used with stand or wall bracket? Did I just blow your mind?

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi Crabbage, Thank you for your feedback on the CU7000D TV. I have a few troubleshooting tips that may resolve the issues you are experiencing. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, let's ensure your DirecTV app is also up to date. Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm. Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.” Regarding the accessories needed to wall mount your TV, please know that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Aug 8, 2023
Reviewer name: MrMojo
5 out of 5 stars
5 out of 5 stars review

This tv is amazing

[This review was collected as part of a promotion.] I use my Samsung tv to stream movies mostly. It comes with about 500 free tv channels and the best part is they're free! It also has all the best streaming apps already downloaded so no need to connect a device. remember if you do need to connect one, you can do it wirelessly so no need for any tangled cables. I found my tv on the side of the road! It sat there for three days and was rained on, but that didn't make any difference. It's definitely the best tv I have ever had!

Review from Samsung US
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Sep 11, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Amazing television set

[This review was collected as part of a promotion.] The picture and clarity are super brilliant and unmatched by any other brand. I love Samsung television sets and will only buy this brand. Great products all the way around. I have all Samsung products in my home.

Review from Samsung US
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Jul 6, 2023
Reviewer name: Titanlewis3
5 out of 5 stars
5 out of 5 stars review

Samsung Heaven

[This review was collected as part of a promotion.] This is my 3 rd Samsung and just when I think it can't get better, Samsung come out with yet another greatest latest! Crystal clear, bright beautiful colors and great sound. Keep on doing what you're doing!

Review from Samsung US
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Jun 30, 2023
Reviewer name: Mina
3 out of 5 stars
3 out of 5 stars review

Not what I expected

Bought this about a month ago and the pictures OK I had to buy sound bar for better volume and the set up was not all that easy. Every time I turn the TV on it says no signal so I have to use that little remote to move up to Samsung plus watch that for a second and then go to HDMI switch to that and then my TV comes on. What a pain.

Review from Samsung US
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reply from Samsung Brand Ambassador

Hi Mina, We appreciate your feedback on the CU7000 TV. Please know we are here to help you. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Sep 13, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Perfect for everything!

[This review was collected as part of a promotion.] From quality and performance with gaming including the game mode itself which brings out better audio and visual. The dynamic appearance with movies and convenience with pc screen sharing this tv is the best decision I've ever made. Worth every dollar.

Review from Samsung US
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Dec 29, 2023
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Great image quality for the price

I bought this TV about a month ago and am mostly pleased with it. However, there is one issue that I and many other people have with this device. After the basic setup I noticed that every time I switched HDMI input the TV would start a "Detecting Device" process which I cannot stop in the options. I was reading online that many people are having the same issue and I can only hope that Samsung are working on the problem. There are suggestions in forums that I have tried but they have not worked. When I switch to my PC or Nintendo on HDMI 1 and 2 everything works well. But, When I change input to my cable box, plugged into HDMI 3 it starts scanning again and does not achieve anything and when I go to the home page and re-select the input I get a great picture but no sound. I can only get sound by physically unplugging then plugging back in the HDMI cable and then re-selecting the input and voila, everything is good until I switch inputs again? I do really hope that Samsung will sought out this issue very soon with an update and option to stop the "Detecting device" function as this is overall a great TV for the money.

Review from Samsung Canada
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Oct 17, 2023
Reviewer name: TVLove
5 out of 5 stars
5 out of 5 stars review

Picture quality

[This review was collected as part of a promotion.] The picture quality is Fantastic! But what do you expect from the multi-talent Samsung brand. It looks great in my living room, the size I have been missing - bigger is always best! The features on the tv is also great too as well! The well thought menu in settings are easy to follow and allows you to customize further than my other brands. Fan of Samsung, but now I am an investor in them!

Review from Samsung US
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