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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 261-270 of 1,254 reviews
Jul 2, 2024
Reviewer name: BigTeddy64
4 out of 5 stars
4 out of 5 stars review

I like Samsung products even my phone is Samsung

[This review was collected as part of a promotion.] I love Samsung TVs that's all I have and all my bedrooms only one problem I have with that the q65 to remote stopped working after 2 years and it kept shutting the TV down or don't turn the TV on at all so I had to use the app on my phone to get the TV to work but other than that I give it a four star

Review from Samsung US
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Sep 13, 2023
Reviewer name: RDCushing
4 out of 5 stars
4 out of 5 stars review

This product is almost perfect for us

[This review was collected as part of a promotion.] We enjoy the product very much. However, being older (in our 70s) we find the "simplified" remote a little too simplified. We purchased a new separate remote to make our lives easier. Other than that.... good!

Review from Samsung US
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Oct 17, 2023
Reviewer name: SamsungCustomer2023
1 out of 5 stars
1 out of 5 stars review

Doesn't work

[This review was collected as part of a promotion.] The television has had many problems, including repeatedly turning off and on, requiring multiple restarts and power cycles. I would not recommend this television to anyone looking for a new television.

Review from Samsung US
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reply from Samsung Advisor

Hi SamsungCustomer2023, Thank you for purchasing the Samsung CU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly. Please try a few troubleshooting steps that may help solve the issue: 1) Check the power cable for damage and proper connection. 2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable. 3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in. 4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jun 1, 2023
Reviewer name: AuntieAnn
5 out of 5 stars
5 out of 5 stars review

😮 SURPRISE😮

[This review was collected as part of a promotion.] Wow! This TV is even smarter than my 65 inch. I was pleasantly surprised at all the features it has and all the included extras. I was hesitant to buy, but I love it. I can even play video games on it. I no longer have to play on my tiny phone or computer screen. At 75 years old, I need this big screen and I am loving my new TV!❤️❤️❤️

Review from Samsung US
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May 29, 2023
Reviewer name: Jeric2cool
5 out of 5 stars
5 out of 5 stars review

Great TV I love it

[This review was collected as part of a promotion.] I love my TV best purchase I made so far on TVs I'll be purchasing another one soon....................I may get an upgraded one to check if it's better but I love this one so much .

Review from Samsung US
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Jul 24, 2023
Reviewer name: Starlink
4 out of 5 stars
4 out of 5 stars review

Roku is the best for the tv.

[This review was collected as part of a promotion.] Excellent!!! Very excited to be a good friend and will get more out with samsung....Will always enjoy... Everything is fine......................................... . ................ .............. ....................

Review from Samsung US
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Jun 1, 2023
Reviewer name: Alexa825
4 out of 5 stars
4 out of 5 stars review

Good product

[This review was collected as part of a promotion.] I love that you can already watch TV without having to connect a cable. Also love that it has some international channels so I can watch some south korean dramas. I can also connect a Bluetooth speaker if I want the volume louder.

Review from Samsung US
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Oct 11, 2023
Reviewer name: SamsungObsession
5 out of 5 stars
5 out of 5 stars review

Cinema quality with audio to maych!

[This review was collected as part of a promotion.] This is the best you have ever on period. It makes me feel like I'm at the movies are in the movie theaters better cause I don't have to get out of bed nice and watch on TV. I want so who don't want that, and the picture quality along with the audio is out of this world.

Review from Samsung US
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Oct 17, 2023
Reviewer name: sportsfanatic
5 out of 5 stars
5 out of 5 stars review

Needed a smart TV to switch from cable

[This review was collected as part of a promotion.] We purchased this TV for our family room and use it as the primary TV for our home. Our previous Samsung served us well and knew we would be satisfied with the features this model offered. Our family was "cutting the cord" and needed a model that enabled an easy transition to streaming. We are not disappointed.

Review from Samsung US
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May 31, 2023
Reviewer name: Samsunglover
5 out of 5 stars
5 out of 5 stars review

For the money great TV

[This review was collected as part of a promotion.] I have 5 Samsung tvs, I was hooked about 6 or 7 years ago when I purchased my 1st one, I went out and replaced them with all Samsung., I have had an Issa with one of my tvs and your customer service representatives handled the problem great. Samsung for life.

Review from Samsung US
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