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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,386 ratings1,257 reviews
  1. 5 stars73% (1,005)
  2. 4 stars19% (262)
  3. 3 stars4% (59)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 251-260 of 1,257 reviews
Jun 27, 2023
Reviewer name: Perry
3 out of 5 stars
3 out of 5 stars review

Not great

i like samsung tv's but this particular one keeps loosing connection with the apps on the tv, it will show error messages then the app stops playing, unplugging the tv helps but it will start all over again. my latest software is updated, it's not my wi-fi fiber optic, i had to plug in my roku stick and use that with no problem.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Brand Ambassador

Hi Perry, We appreciate your feedback on the Samsung CU7000D TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV. Please know we are here to help. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, I recommend running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. I also recommend the following for Wi-Fi connectivity issues: Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Sep 13, 2023
Reviewer name: Noodles
4 out of 5 stars
4 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] I absolutely love the picture on the TV and the sound without using a stereo is actually pretty good. The only downside I can see is that it seems to process kind of slowly when switching between apps.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Sep 14, 2023
Reviewer name: 1XtremeHappyCustomer
5 out of 5 stars
5 out of 5 stars review

Love My New Samsung Crystal UHD 50” TV!!!!

[This review was collected as part of a promotion.] This TV is a must buy! I LOVE MY NEW Samsung Crystal UHD 50” TV! I was looking for an upgrade, and I couldn't be any happier with my purchase. The picture is so clear, and I'm completely hooked on the bonus channels that I get from Samsung. I have to say that I LOVED this TV that much I went and bought another Samsung TV for my daughters room, and she also LOVES her new it! Thanks Samsung! One Extremely Happy Customer!

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jul 21, 2023
Reviewer name: BossLady
3 out of 5 stars
3 out of 5 stars review

Great TV, easy to handle. Very light

[This review was collected as part of a promotion.] All color is perfect and works great rather it's watching TV of playing the game. Sounds amazing, can hear clearly. Size is perfect. Kids and family loves it, as do I. I would definitely recommend this TV to others

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Brand Ambassador

Hello BossLady, Thanks for reviewing Samsung’s CU7000D TV. If you’re experiencing specific issues which prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. If we can further help with any issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 27, 2023
Reviewer name: H20skier
5 out of 5 stars
5 out of 5 stars review

Great features when only have wifi.

Bought this over a month ago and am loving this tv. I love the new remote with quick buttons. We have moved to an area with only satellite internet and this tv is working great. Love the Samsung TV plus channels too. Easy access to my blue ray dvd also.

Review from Samsung Canada
Helpful?5LGXVQOCK4DK13976515511
May 17, 2023
Reviewer name: Sandy9845
5 out of 5 stars
5 out of 5 stars review

This is excellent product which I brought.

[This review was collected as part of a promotion.] This is excellent product. Picture quality is really awesome. I am using all samsung products in my home. All products are really good quality. Sound quality also excellent. You can buy this product, it is worth of money.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
May 8, 2023
Reviewer name: Tvshopper22
3 out of 5 stars
3 out of 5 stars review

Great television for a low price

[This review was collected as part of a promotion.] This television was great quality and value for the price. Blacks are not well covered and yellow tints from the hd in spots can be distrating. Its a great basement tv. Upgrade to OLED for family room.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Brand Ambassador

Hi Tvshopper22, We appreciate you sharing your experience with the CU7000D TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 27, 2023
Reviewer name: Dano1969
5 out of 5 stars
5 out of 5 stars review

Great TV!!

[This review was collected as part of a promotion.] We purchased our TV to replace an older, smaller TV in the living room when we bought our house Oct of 22. This TV is awesome. Easily paired it with a samsung we purchased just recently. Love the smart things concept and the ability to download and use apps. We also added a USB keyboard to this for a streaming website. 2nd smart TV, each with a Samsung soundbar/subwoofer, great qualities and features!!

Review from Samsung US
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Oct 17, 2023
Reviewer name: Minato05
4 out of 5 stars
4 out of 5 stars review

Great quality but…

[This review was collected as part of a promotion.] The quality of the tv its self is great however it has horrible delay from the remote buttons to the action on the tv. Other than that I have had no issues regarding the tv. It also is amazing mounted on the wall.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Advisor

Hi Minato05, I’m sorry to hear about the issues you’re experiencing with remote response time. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Jun 1, 2023
Reviewer name: SamsungMadeMeDoIt
5 out of 5 stars
5 out of 5 stars review

It has great color and is crystal clear

[This review was collected as part of a promotion.] I use this tv to watch movies like a theater is is simply put into words AMAZING and nothing less where have you guys been all my life because I am in complete love 10/10 would recommend to a friend and I would say walk but hurry up and RUNN TO THE STORE TO GET THIS TV AS SOON AS POSSIBLE ❤️ It's a must buy and the sound is also amazing don't forget to get your self a sound bar for the wonderful sounds it gives thank you so much for taking your time to make such wonderful television I really appreciate it so much eland I hope who ever reads this is blessed beyond belief. U guys at Samsung are just great and your products are wonderfully made and super durable and dependable and it's the only brand I trust and will stand behind and I hope you good people do the same THANK YOU 😊 💜👏🏾❤️

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511