I think this is the bet tax prep program out there and has been for a long time. My biggest complaint is the nickle and dime-ing that you have started doing. I understand covering the expenses charged by credit card companies, which would have merit, but this is all automatic without any input anymore, and with the advent of AI, there is little to no human input. First you charge for the program, I pay $120 for it, then you charge for the State in order to e file for $20, then you charge for using a credit card, not 3.5% of $20 ($7), but $40!!! Really??? For the price of the program, that I have been paying for 15 years, you should include the State for Free, recoup the credit card expenses but not a $33 administration fee for using a card.

Made a mistake and signed into my online account to set up a tax form, but the went out o the internet to get a intuit tax account on my computer, but when I finished my taxes found out I couldn't submit. Had to get on line to Andrea by phone to cancel both forms and submit. Hopefully this tax form goes through.

I've been using this for YEARS and had no issues until now! At the end before finalizing, the PRINT RETURNS option did NOT print. I tried troubleshooting. This is a software issue. A TON of other people are having issues with this. Please fix ASAP!

Laura was simply amazing and very helpful!!! I have used Turbo Tax for years and have never been disappointed. This has been the first year I have had an issue with a personal filing situation, and I had to call support. I had the pleasure of talking to Laura for an hour while she tried to figure out my situation. She never gave up and searched for resolutions and we talked through the possibilities together. I told her how much I enjoyed using Turbo Tax and talking to a knowledgeable person. She told me that they were always looking for people and it was a great company to work for so I should look at the job possibilities on the website. I just might take her advice.

Forms should all be ready when the time is open to efile. This year, Form 8283 was not ready to be efiled and the date changed from 1/27, to 2/6, to 2/13 so far (it is 2/3). This has happened every year with different forms, and there is zero confidence in dates being met based on history. Turbo tax reputation has been hurt by that from long time users who know this isn't acceptable. Turns out the comments showed that the form wasn't a delay from IRS, it was a calculation of 30% AGI that was the change, and your competitors had that resolved and many longtime users retyped their turbo tax info into those tools and submitted. Seems this happens every year with different forms, and for a company who provides the ability to submit electronic tax returns that is a failure of your product.

Overall, having used TurboTax for several years, my experience was okay. Some entries had to be re-entered, even though copying them from a previous year should have been sufficient. The Dividend entries were confusing, because getting data directly from a broker should have replaced the need for entries that were previously entered by hand.

Horrible experience with the activation and limited installs. For some reason I need to reactivate TurboTax after Window update. As a result I've used up all 5 activation on the same PC. The user should be able to request reset of their activations without needing to call for support.

Not as easy to use as previous CD based edition. Download procedure was not intuitive. Could not tell when various download stages were complete. User was often left wondering during processing delays as to what is supposed to be happening, how long something might take to download and how many more steps might be involved in the process.

In general this software is extremely simple to use. It's very difficult to enter something incorrectly (other than just typing in wrong numbers!) and in many cases one can import documents and let TT read and enter the numbers automatically. I really only have one complaint: it continually asks me to file my state tax return. I live in a state without an income tax, so there's no forms to file. TurboTax should know that and simply as if I have any state forms to file, and if the answer's no never bring it up again.

This will be the very last year using this frustrating product. First off it took hours to finally be able tom download the state forms even though I paid for the deluxe edition with state. Then after completing the state taxes and paying $25 extra to file on line it doesn't end. In the part offering options for filing it recommends E-filing for federal returns. No problem. Next to state which is also recommended for E-filing. While Efilking of stat4e is advertised as included, there is actually a$25 fee. After selecting E-File option for state comes the "Review." :Next is the "Now We'll finish Up Your California. Return" In review of California Filinmg Info, confirmed bank routing and account numbers are correct and select consent for e-filing and continue and then nselecrting file the screen "We need a Little More Information Before You E-File. Needs information we didn't get earlier and we'll show as missing which were SSAN for both me and spouse (definitely both were entered already) last names (no way that wasn't entered) and address, also definitely entered! Entered each request, selected continue and right back where the section started. States if you don't have this information you can file the return by mail!!! The circle can only be broken by selecting to mail state return! Mailing means a stated delay of 4-6 weeks! When returning to state review it indicates,errors, select fix errors and find the exact entries entered many times. ,Making corrections for accurate entries many times, the circle continues. Of course it is suggested paying $60 extra money for review by expert. This is fraudulently way to increase revenue for Intuit. All entries are correct and re entered countless times to no avail! This has happened most years and therefore I will never use Turbo Tax again. It's a con job!