I've been using T-tax for years. I have a moderately complex tax situation - I teach music at multiple schools, play gigs which are 1099'd, etc. So using the gov't online free programs is not an option. I have grown used to it and in the past would have given it 5 stars. THIS year, I am very frustrated that it has made printing the state tax return (for me, MA; but I've been reading it's the same for other states) very difficult. If you e-file the federal, in the past you have always been able to simply check off that you'd like to print the state and mail it in. Not so any more. You have to backtrack through the federal process, pretend you are going to file the federal by mail (after you've efiled it), then it will give you the option of printing the state. It used to be straightforward, but obviously someone in the corporation figured they could squeeze us for more money by making it seem that we must file the state electronically. I was disappointed by this whole process, since I have been a loyal customer (T-tax and Quicken) for decades.

your trying to make Turbo Tax usable by everyone is making the program more difficult to use by those of mus who have been using your program for years. Also, the program said $20 would be deducted from my federal refund for state filing but the filing page says it was free! Finally, those of us who have no intention of upgrading a perfectly functional computer should be able to use Turbo Tax in the future (as I have for the past 10 years) it should not be difficult to make a version of the program that works with Windows 10!

I have been a Turbo Tax user since it first came on the market with very few issues. It is an easy way to do my return and efile it with the IRS, plus I don't have to wait on a CPA during his busy time. I have recommended it to many friends and family members.

Turbotax has worked very well for me for more than 20 years. This is first year I've had a problem submitting my return electronically due to a problem with the program. The problem occurred when I answered the questions regarding my withdrawal from my IRA. When I entered the part of the distribution that was an RMD the program would not let me submit my return. I had to enter the total amount of my withdrawal to get my return submitted. One of your senior agents said that's what the program required me to do. If that's true, then why even ask the question? That makes no sense. I think you have a minor bug in the program which over all is an excellent program.

While the actual individuals that I spoke with were helpful (once you finally find a number to call after dodging a bunch of sales tactics to get you to pay to talk to someone). There are things that are confusing, not because you need tax advice but because the software is confusing. For example, I you don't want to pay them to E-file your state taxes but rather print and file, try to figure out how to print your returns so you can mail them...good luck. You will be stuck in an endless loop that will not let you file. Everything is geared to confuse you in order for you to give up and pay them more money to make it easier.

Maybe you could put into the instructions at the beginning of the entries that the user be SURE to make an entry on every point so that I would not have to go back and redo so much because I forgot that this was something that had to be done. When going through a check list maybe return the cursor to the area that the user came from so as not to have to scroll down from the beginning each time. Maybe have your very elderly grandparents test out the program and see how they do.

Generally Good - When downloading 1099-B into TurboTax, the amount of information appearing on the paper forms may be truncated, especially for the Pennsylvania state form. In order for the displayed information to make sense on the form, it wasn't intuitive that I needed to double-click the field the original entry to edit. Also, there is no mention or ability to search for when the bank information for direct deposit of refund will be requested for both Federal and State returns.

Easy to use, best if you have been using Turbo Tax for several years as it will help compare previous and prepopulate fields with basic information. Some of the forms are 'clugy' and require manual input and entering zeros or some text before the checker allows the form to be accepted.

Why does this program get harder to use every year? Why did it not accept the password (or the hint word) I needed to open last year’s return so I could import data? Why is is hung up asking for information from a 1099 that isn’t anywhere on the 1099 and won’t let me past that stupid step? And more…. I’m so fed up that I’ll actually let the IRS do my taxes as soon as that’s available for me.

I've been doing my taxes with TT for many years. TT's new format this year for entering / importing 1099-INT and 1099-DIV was awkward. Also, the red exclamation points were unnecessary and a little alarming. The IRA RMD language is confusing. Those are the things that come to mind that made it a little harder this year.