I would normally rate this 5 stars. This year I was submitting 2 state returns and I found it disconcerting that the import did not allow me to see/review what data was entered electronically from my W2 (especially tax paid) until the entire process was finished.

I had trouble with the state/local estimated tax payments section in the federal portion of the program. I entered the state portion of my estimated tax payments on the state page and entered the county portion of estimated taxes paid on the local page. However, on my state return only the state portion of the estimated payments appeared. I had to go back and reenter the county portion on the state page in order to have my estimated payments accurately appear.

It was a little harder to enter investment income this year. Each 1099 required multiple steps to land on the screen to actually enter the data manually, and it took more time than I recall in prior years. Also, the investment items that were returned from the prior year return to review still went through all those steps, then created a new record so the record created by carrying over the prior year had to be deleted. This update just didn't work as efficiently in years past. Still a fan, but liked the prior year version better.

Interface is simple and explanations are straightforward. Unfortunately, rated 3-stars as we have never been able to apply their "free" or "discounted" state tax. For the last 5 years, our family has not been able to apply the state e-file credit (neither the one free e-file or this year's $10 credit). Otherwise, would be 5 stars

TurboTax was more confusing in 2024 than ever before. The final check on my taxes sowed an ambiguous problem with a 1099-NEC, with no clear directive of what needed ton be fixed or how to fix it. Additionally, without any clear explanation, TurboTax wanted me to print and mail documents to "the government" in addition to e-filing. Then, when it printed the "required documents," it was nothing but a sheet with my taxpayer information and a checkbox of receipts I was supposed to send. No further explanation.

This year, there is a digital assistant who pops up once you use the SEARCH tool. It is completely annoying as it cannot answer the most basic question: How do I check my filing status? Am I filing married, jointly? Yep, no answer. Instead it wants to start a new file, or find another file. Please, Intuit, keep the SEARCH tool separate from the digital assistant.

I owed on my Arizona State return and your turbotax program recommended paying it online directly to AZTaxes.gov. Your program then proceeded to use my direct deposit information from my Federal overpaid tax refund to withdraw it again from my checking account. I did NOT authorize this! Due to me not having a job right now this double dip needs to be returned ASAP. So far I've spent 2 hours trying to get AZ to give it back to no avail. Due to this gross screwup I will no longer be purchasing Turbotax to process my returns unless this is something you can fix within the next 5 days.

I found that the progression of steps was even more opaque than it has been in the past and that is not good. I was also surprised at the end when I was about to be charged a $40 dollar "refund processing fee" for state tax refund, but the reason was not clear nor did it seem appropriate. I really have no idea what that was about but I seem to have avoided it in some way. Too many disappointments and surprises. Next year it's a differnt provider for me after 20+ years with Turbotax.

I have used Turbo Tax for years and this is the first time I was stumped on how to complete State tax having withdrawn funds from an IRA. The Expert assigned to me was definitely a 5 out of 5 stars. She was professional, quick to find an answer and wonderful personality. Will continue to use Turbo Tax in the years to come.

The white letters on the light blue background was very hard to read. Clicked e-file for federal but would not let me click print foe state. In order to file state by mail, had to go back out to federal, mark to mail instead of e-file, then go to state to print to file.