I have used TurboTax for many years and have always found it to be accurate, efficient and most helpful in guiding me through any tax question or situation. I highly recommend it to anyone who wants to feel confident about filing a complete return and maximizing a potential refund.

Features/Sections not available when product purchased in January, bugs in software, some drop down fields do not function properly some forms do not update properly when revisited/Modified. May go with another software next year or return to doing it myself and filing paper

More detailed information on unusual topics would be helpful. Also making items available on both Desk Top and Online versions would be great. I have online and could only do certain things with the Desk Top version. If I knew that up front I would have bought differently.

I was going to file on line.I was unable to because I didn't have my 2024 return. I have every return since 2013 except 2024..So the information requested wasn't available. I tried several times to download it but was unsuccessful. I was denied 4 or 5 times to e-file. I have never had this problem before.

YOU MISSED SOMETHING ON THE NEW YORK STATE RETURN. MY RETURN WAS SUBMITTED, THEN REJECTED. HOW DID YOU MISS THIS? WHY DIDN'T YOU NOTIFY ME BY EMAIL? I HAD TO FIND OUT ABOUT IT READING THE NEWS PAPER. I MIGHT AS WELL START GOING TO A TAX PROFESSIONAL IN MY CITY.

You have a defect on the page to enter a payment address when paying for state return. When using a laptop you are not able to access the bottom of the form to continue to enter your payment. Due to this issue I had to go to a different set up so that I could hook up a large monitor to complete my filing. In addition, saying that my state return is free and then charging $25.00 to file it is dishonest.

This year was worse than previous years. Several links for explanations were blank. Wording wasn't clear in some cases. Some kind of glitch with MA Form M-2210 for underpayment penalty. It was included in the forms view, but wasn't included in the step-by-step view and not included in the final "all forms required for filing" when it was required. Finally found a way to add it by clicking one of the explanation boxes at the top of the form which I hope was the correct explanation. For these reasons, this 2025 year's software was unfortunately disappointing. Still good overall and I used it obviously. Thank you for your hard work on this, but I hope it will be back to better standards like in previous years.

When I put in the information for my rental for the year, the program didn't take into account that I only offered the rental for 31 days. I had to enter the expense amounts only for the month that I rented this. The program asks for the number of day the property was offered for rent but does not use that in the calculation.

I did not care for the part on filing the SSA 1099 or the1099R's . It was very unclear on some of the questions for these and you just had to guess. There was an annuity 10999R that was very vague. I am still not sure if I was charged tax on my social security or not.

Overall, I have been using Turbo Tax for many years. I use the desktop version through a download. I think help topics need to be a little more robust. Maybe some real-life examples could be included so that a user can understand the concept. The help at time is too much legal ease.