I have had a good experience using the Turbo Tax product in past years. Once I got it downloaded (the website is always difficult to navigate and find my purchased product subscription) it always worked well. This year the experience was significantly degraded. 1. The loss of the "It's Deductible" tool is unacceptable. Frankly, it has been a big reason for my use of TurboTax in the past and the fact that it is discontinued will cause me to now do some comparison shopping. Secondly, the downloads of my 1099-R forms from Fidelity were missing a lot of information (address, city, state, zip code) and in some cases populated in Turbo Tax with my name rather than my husband's name. This necessitated a significant amount of review and correction. Third, the product required me to input charity addresses in some cases, even when the donations were less than $500. There was no rhyme or reason to this issue. Finally, it did not seem that the information drop downs were as informative this year as they have been in the past. E.g., I did not receive a 1099G from the state for my refund from last year because I used the standard deduction for my state return. TurboTax took me through a goat rope of questions before determining it was not a taxable refund, but never asked if I used a standard deduction on my STATE taxes. I also do not understand why you made me confirm at least three times that I did not want to use the on-line version. What is the deal with that?? Why would I want all of my tax information out there for access. It's nerve wracking enough to mail via the post office or submit on line. I do not understand why TurboTax/Intuit would push so hard for that. Overall, the product is just less satisfactory than in prior years, and I have been using TurboTax forever.

This year was the worse that I've experienced with Turbo Tax instructions. The 1st state filing should have been free. I ended up paying $25 for both Virginia and Georgia. I will follow up for refund. Overall experience was not well. Maybe I'll pay someone to file next year,

Overall, your product is very good. For many years, my only challenge has been handling 'parsonage allowance' for members of the clergy. This time again, I had to pay and call your tax advisor. It always proves to be an exercise in hunting for the forms which is discretely hidden with coded language. Maybe you folks can clear that up for next year. Otherwise, thank you.

THIS HAS BEEN A TERRIBLE EXPERIENCE>>AT THIS POINT I HAVE NO IDEA AS TO WETHER OR NOT I HAVE SUCCESSFULLY FILED MY STATE TAXES OR NOT.. Turbo tax used to be a great product but it has gone down hill. Everything now is about upsale and additional charges...

1. Synchronize the font size among all modules. 2. Synchronize all dialog boxes. 3. If there is not that much of selections (i.e. 1099-???), contain them in a single page that Users do not need to scroll down. 4. Missing the Senior bonus deduction from the Big & Beautiful Bill.

I used Turbo Tax for my 2025 returns. I very carefully entered all the income and interest. I do not itemize. I owed the IRS and was going to get a State refund. The actual amounts showed on the screen. As I was finalizing, Turbo Tax kept flipping me out and said there was a snag. No mention of where the snag occurred. I contacted someone for assistance. She walked me through my return. For some reason, my last name was grossly incorrect. My 1099 INT had dropped the name of the bank. Eventually we got to the end and the Amount owed the IRS and the State Refund was exactly the same as the original numbers before the snag. I should not have needed the additional help at a cost of $119 because I had entered everything correctly and something internal to the program bungled it up. Im very disappointed.

Too many glitches entering data this year. It took 6 tries to get my credit card information to be accepted. I needed help in filing a second return plus the second return lacked the persons ID on the starting screen. Somehow a third return was entered with $0 and couldn't be deleted. I have been using TurboTax for about 15 years and this desktop software had too many bugs!

I found this year's Turbo Tax to be easy to use. Much easier than previous years. Just so disappointed yu chose to stop supporting Windows 10. I had to go buy a new computer just to do my taxes. That should be tax deductible. I love Windows 10. Windows 11 not so much.

I was so stressed out about back-filing my 2022 taxes but TurboTax was able to walk me through the process. I was able to download the software for that year and process it as usual. I couldn't e-file but that's okay. It is done and no longer an issue to contend with.

Interface is constantly trying to sell additional services I already declined and the default button is to buy what I already said I don't want to buy. The font is too small, I had to change my settings to read with my glasses on. The 3rd party payment page would not fully display all the fields with the display settings on large, I had to change my display settings to see all the fields. 2025 TurboTax required a OIS that my MacBook could not upgrade to. The donations section no longer provides the estimated values of goods like prior years creating more work.