Used web version of turbo tax last year(2024). Used local install (windows) version for filing 2025. I switched back to the local install because the web version was full of bait and switch pricing. And other lame issues. No useful documents could be found on Intuits website/portal/account (my account) for tax year 2024. Zero. Long story short I now have to mail both federal and state instead of E file. Is the dev team for the web version of turbo tax still run by a bunch of fourth graders?

Everything was great. My only additional hope was to learn more about the depreciation options for the new pole building I constructed last year for my business. Was hoping to learn more about the 15 year depreciation option and when that applies instead of just doing the 39 year depreciation. But all fine.

For the past two years, Turbo tax will not upload my previous tax forms. I had to load it via PDF. for the past two years when I start a form and I save, it will not reload again. then I have to start all over. This year, I cannot print my forms after I filed. It is so frustrating. I am afraid I won't be able to retrieve my once I shut down, when I was trying to pay for my state return, It would not accept my car expiration month.

For the second year in a row, I'm disappointed that Turbo Tax doesn't have NY forms IT-661 and IT-661-ATT. Having to manually calculate these forms, make modifications on IT-201-ATT & IT-201, and then snail mail the tax return because the lack of these forms prevents me from electronic filing --is a huge consumption of time.

Do not like the “download” feature to obtain program. It’s like flying into the unknown without radar… Personally, I prefer the CD or even a thumb drive. Saving information was “iffy” and was a little unsettling because it never gave a confirmation what you saved or when you did it. Please try to refine this feature.

Update TT such that if Fed Return is E-mailed, and State is Mailed the process is clearer. TT needs to include direction for correction if a given (1099-B for example) item needed will not open (this happened to me and the TT rep asked me to close Webroot and open TT as Administrator which permitted 1099-B to be opened ... we don't know which one did the trick!)

Entering interest and dividends myself was a bit confusing. Liked it better when you simply provided a list from previous year and clicked on the payer and entered the new numbers. Seemed to go around in circles this year. Entered the payer on your first screen, then continued, then had to go back, and after another click saw a few boxes to select whether it was for interest, dividends, etc. Was incovenient and time consuming.

I have used Turbotax for many years and feel very confident in using it. This year was easy because of the big standard deductions, but normally I itemize. Turbotax takes me thru all situations, calculates all the figures and puts them where they need to be. One year it even found a situation that applied to me that I had not even been aware of.

We called Turbo Tax because the download we purchased & downloaded was a "mess" of us trying to enter information incorrectly. Amaya answered our call & spent a hour on the phone reloading the program & going thru every line of the tax forms we needed to fill out. Her instructions were very specific and she was so very patient . I can't say enough good things about her !

I did not enjoy starting my return only to have to stop because a form was not ready to take data. I understand updates but to just not work at all. Also, I encountered many glitches this time where I would go to a specific area, say forms, and could not get back to the input screen. I would have to shut down and come back in.