3 major complaints: 1. Slow rollout of full functionality. My Macintosh desktop version even had an update today, March 19. I was unable to use Turbotax to calculate my Jan15 estimated tax payment. 2. Minimal/nonexistent error messaging. As an example, I was unable to enter data on Form 5805. It would have been helpful to get a message such as "this entry is computed from Smart Worksheet xxx" or "this form is not required" or "override is not possible" etc. 3. Paying $25 for each state return is expensive for our household of 3 tax filers.

I'm so frustrated that next year I'll be looking for another product. It keeps asking if I want to e file state return when I owe $23. Why would I want spend an extra $25 to pay $23? When I get to the end it says I haven't selected anything to file.....I don't want to e file. I just want to mail it in, yet there is no instructions as to what to print and what to include. I had to go outside of TT and google it. I could have done ten returns for the time it took trying to get it to answer a simple question.

I purchased the TurboTax Deluxe Desktop Edition 2025, Federal & State Tax Return [Win11/Mac14 Download] product, which includes 1 state tax filing. However when I tried to file my taxes it would not let me proceed without paying $25 for state filing. This was already paid for with the deluxe product. How do I get my refund ?

The interface and guidance were terrible this year, e.g. asking questions about 1099-R incomes that were never asked in previous years and no guidance as to what & why. I've used your product for many many years and loved it, bragged about it to others. I was so confused & frustrated with this year's version I may never use it again. Pity as you had such an excellent product. I cannot recommend it to others.

I had trouble due to the estimated tax payments from 2024 being carried forward to the 2025 return an I did not catch it until after 2025 was filed. I had to file amended returns for both the Fed and State. Also the 1040-V had $427 printed when the amount due was $900 after the estimated tax payment was corrected.

Brokerage Section was done terribly as it asks 169 times if the securities were digital assets. the fact that this section was done in a stock and brokerage section should've answered the question 169 automatically. This was my worst Turbo Tax experience yet.

I miss the old table/feature which helped to assess amounts for charitable donation items. That was very useful and much easier than the currently available process--hate the new process. It's difficult to find the correct items especially if you have a variety of items. I had to try multiple times with different names to find the right item for my donated items.

After downloading the "Updates", the program would not advance until I closed the program and then restarted. Almost like for computer software updates that require a restart before they work. It would be nice if TurboTax would tell us to restart after the "Updates".

I've used Turbo Tax for about 10 years now. It has always been helpful in getting my returns complete and accurate in a reasonably brief period of time. I had one problem this year that I couldn't figure out how to deal with. It took a bit of time getting past the automated help line (hence only four starts), but when I actually got to talk with a real person, she was VERY helpful, friendly and accurate. So I still think very highly of TT and of her help.

The tax part is great, but I feel like around every corner Turbo Tax is begging me for more money. And be ready to click OK 10x where it only needs once so Turbo Tax can pretend they are reviewing for accuracy, finding more deductions, etc when it is doing nothing special. Really, it is extremely annoying to use, yet again. Too bad as if you strip all of the nonsense out of the product, it really is a seamless way to get your taxes done accurately.