Delivery was quicker than expected. It arrives in one giant pellet crate. After a long process of getting it put together, my kids love it. It’s durable plastic with a pretty solid metal frame; the slide can hold me (150 lbs) no problem. Overall I’m satisfied with it so far.

I bought the tower play set for our grandson and when we assembled it we came up missing 4 bolts. We called 800 number and they sent them right away. Thank you for not keeping us waiting for parts. Appreciate the rush! Thank you for quality employees and products.

I bought the adventure tower monkey bar set. I bought from an online seller not direct and had shipping date pushed closer to Xmas date. The online seller held the package with one of there “shippers”, and they totally ruined the crate and some of the large exterior pieces and slide three days before Xmas. Not lifetimes fault or responsibility at all. I called just to see about cost of parts for the online seller to replace and give a refund for parts. Instead lifetime shipped all new parts immediately for free even though it had nothing at all to do with them. Had the online seller give a discount for the extra work and hassle and for not being done on Xmas too yayyy! Set is built now and is very nice very sturdy even for my 200 lb dad weight. Kids love it. Like having a commercial set in your backyard. Also wanted to note I saw some reviews saying instructions were tricky are not detailed enough. I found zero problems with instructions I thought they were detailed enough, only thing I would say is just pay attention to picture so you know which post is which by the screw holes at the top. There was even scan icons for how to videos on each section I didn’t even need to use. Customer service was so quick no hold no hassle that alone is something hard to find now and makes me feel better about the purchase and the future of owning the play set.

Great product, pretty easy to assemble with two people. The slide is really well made, very sturdy, we had my 8 yr old and 10yr old swinging at the same time and it barely moved around. The only negative i have is to change one page in the instruction book to really emphasize the importance of the metal base frame layout and the flooring in the tower so that everything is in line. we looked back to see if anything was said about that and wasn't. it took us 3 hrs to go back and fix the mistake and that's a lot of time wasted with three young children.

Sabrina made my request for rusted out parts a breeze. A reply email from the start took a while because of covid, and some of the replacement parts will take a while because of covid to arrive. Other than things out of there control my experience was great.

I had a great experience with the Lifetime team that I worked with on this. They were so helpful and the set up was very professional and fast. I absolutely love our new adventure tower. It’s been a game changer for a family gatherings as we have grandchildren that are loving it and I as a young at HART grandmother I’m out there playing with them.

We just had our play set installed yesterday and it is AMAZING! The quality is unreal. My husband is big guy and it's sturdy enough for him to go on everything. My kids (ages 5 and 2) are in love with this entire set. I am so happy we decided to spend a bit more and go with a metal set as opposed to wood. I also highly recommend having the play set installed by Lifetime. It took one guy one day to do it but we are happy that we didn't have to worry about putting it together and now we have peace of mind knowing it was installed correctly.

Purchased this in May 2018. I have 6 grand kids and so far no major problems. The steering wheel bolt broke. Replacement bolts and nuts were ordered and on the way. I could not find the bolts or nuts at any hardware stores. Lifetime replaced the bolts and nuts free of charge. Nice!

bought this for my grand childern ages from 5-12 and they absolutley love it and we do to the quality is amazing this is a very strong and extremely well made .so many activities for them to do its truly an awsome swing set would highly reccomend

I bought this because of all of the features included, the durability of other Lifetime products we own, and because it looks like a quality set that my kids will enjoy for years to come. I only rated 4 stars because we were missing a part (not essential to structural integrity). Customer service has been amazing, though, on initially communicating a production delay, then on assisting us with delivery issues, and finally on getting us the replacements for the missing parts. It took about 10 hours for my husband and I to put together. The kids couldn’t wait to get on it!