Lifetime makes fantastic products all the way around! This is our second jungle gym we’ve bought from them. The first was in the backyard of our first home and I had every intention on taking it with us when we moved, but the buyers wanted it to stay with the house. We bought this set for our new home and it is just as wonderful. Get help when putting it together though!

We bought this set for our grandchildren to play on when they come visit. We have seven ages 13, 12, 4, 4, 3, 16mo. and 1. It gets lots of use. A storm came through and lifted the set bending the fire pole upon landing. Even in the midst of this crazy pandemic this company not only replied to my email requesting a way to purchase a new pole....they are sending us a new pole at no charge!!! (By the way, turns out that storm not only lifted our playground but uprooted a giant magnolia tree from our neighbors yard a few acres back, it was a doozy). The kids all love playing on this set and we anticipate even the 1 year having many more years of play on it!

I bought the adventure tower monkey bar set. I bought from an online seller not direct and had shipping date pushed closer to Xmas date. The online seller held the package with one of there “shippers”, and they totally ruined the crate and some of the large exterior pieces and slide three days before Xmas. Not lifetimes fault or responsibility at all. I called just to see about cost of parts for the online seller to replace and give a refund for parts. Instead lifetime shipped all new parts immediately for free even though it had nothing at all to do with them. Had the online seller give a discount for the extra work and hassle and for not being done on Xmas too yayyy! Set is built now and is very nice very sturdy even for my 200 lb dad weight. Kids love it. Like having a commercial set in your backyard. Also wanted to note I saw some reviews saying instructions were tricky are not detailed enough. I found zero problems with instructions I thought they were detailed enough, only thing I would say is just pay attention to picture so you know which post is which by the screw holes at the top. There was even scan icons for how to videos on each section I didn’t even need to use. Customer service was so quick no hold no hassle that alone is something hard to find now and makes me feel better about the purchase and the future of owning the play set.

Absolutely great customer service, called to customer service multiple times to Ask questions about the playset before purchasing it. We live in a neighborhood with a very strict HOA and wanted to make sure the materials were accepted. We bought Lifetime Adventure Tower with Monkey Bars, easy to assemble and my son loves it. Also Company honors military families, something that is being lost today in our Great Country.

Great product! Really solid and easy to put together. Great instructions and they even have videos to watch if you need it. Didn’t have any problems with holes lining up. Put together myself over span of two days with a little assistance from the wife when connecting the swings to the tower.

We had to get get some replacement parts for your Adventure Playset. Unfortunately COVID hit and the parts were held up in China for about a year. I worked with Heidi Marion who is one of your Customer Service Reps and she kept me updated of the progress of the shipment. She was awesome throughout this entire process. Many kudos to her!!!

Delivery was quicker than expected. It arrives in one giant pellet crate. After a long process of getting it put together, my kids love it. It’s durable plastic with a pretty solid metal frame; the slide can hold me (150 lbs) no problem. Overall I’m satisfied with it so far.

My 6 and 4 year old are loving this playset. Of course we couldn't wait for family help to assemble so my husband did the whole thing himself in the 90 degree heat. I helped hold things occasionally but it wasn't usually essential. It took about 12-15 hours I'd say and the directions are pretty good. Very sturdy even with very high swinging and adults playing, too.

Directions were good. Took longer to assemble than I thought at first. Well constructed, quality material. A little cool to try out, temperature last night dropped to 1 degree Fahrenheit!🥶

Every time I spoke to someone in customer service regarding replacement parts for my playset I ended the call thinking I was fully satisfied, however each time the order showed up it was missing parts. This is the fourth time I had to call them trying to get an anchor kit for my playset which was originally requested 3 weeks ago. I’m beginning to know why the companies name is LIFETIME, because while the customer service is great, it takes a lifetime to actually acquire all the parts you need. Hopefully this time they will get the order straight, hey look, my playset just blew down the street!