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Customer reviews for Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool for
Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool
4.6 out of 5 stars
stars935 ratings933 reviews
  1. 5 stars81% (754)
  2. 4 stars10% (89)
  3. 3 stars3% (27)
  4. 2 stars2% (16)
  5. 1 star5% (49)
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Showing 821-830 of 933 reviews
Dec 12, 2023
Nanc
5 out of 5 stars review

Love this Carpet Shampooer!

Tried it the same day that I received it. It was easy to assemble and operate.This machine is such an improvement from my 6 year old machine. The pretreat solution in the wand is great and now I don't have to carry around a squirt bottle to treat stains. The carpet cleaner does an amazing job of cleaning up the dirt and debris that my 2 dogs bring in from the yard, as well as their daily slobber. The best feature is the "dry button" which insures you have all the solution extracted from the carpet. Love it!

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 12, 2021
Ghosts mom
5 out of 5 stars review

Pet owners dream

I have had this for two months now and wanted to wait a bit to leave a review until i had an opinion. I have tried carpet cleaners for "pets" before, and i always felt like after the wetness dried it was the same - and that it put off a weird smell almost. I absolutely love this carpet cleaner, not only is it super easy to use but you can see the cleanliness in the water. All the dirt and grime. Used in 4 carpeted rooms- then went ahead to try a large decor rug my dog loves to sleep on .. literally looks NEW!! Try it you won't be disappointed.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 10, 2020
kayy21
5 out of 5 stars review

Worked wonders!

This was my first time using a carpet cleaner in my new home and it worked great! Having two German Shepherds (one being 9 weeks old) and two cats, things can be a little chaotic. This carpet cleaner got all my stains out quick and very easily! It has great features, and I'm very excited to be able to clean my carpets with such ease.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 27, 2023
Heidi's mom
2 out of 5 stars review

Great at first, but no longer works

This worked great for a couple of uses. It was always thoroughly cleaned after use. Today it won't dispense the cleaning solution. I called service line; the lady tried, but we couldn't get it to work. My husband took it to a repair shop & was told that they don't service cleaners, since they're too much trouble. I think it's time to give up & hire a professional once a year.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
reply from hooverpwr

Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash PET . We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Jul 18, 2023
Kevin
5 out of 5 stars review

Definitely recommend

First impression was very impressed. I was impressed of how little water and solution the machine uses and delivering on performance with cleaning. My previous hoover carpet cleaner I would have used double the solution and emptied the water at least twice. I would definitely recommend this carpet cleaner. Easy to clean once completed using the machine as well.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Dec 17, 2023
Could be better. Also there
3 out of 5 stars review

Great features but not perfect

I bought this because it offers lots of cool features. However, some of these features are more restrictive than helpful. For example, push forward and it washes. Then pull back it dries. The problem is trying to work a stain out. You sometimes need a good wash before you can dry it. Instead going back and forth ends up getting part of the stain out and drying the rest of the stain into the carpet. It has a button for "dry" only but doesnt have a button for "wash only". Sometimes you need a deep cleaning before you dry it. This isnt for deep cleaning stains from kids and dogs. If it did, i would be a perfect shampooer. Unfortunately now that i have used a few times, i can't take return it. I am now forced to buy another shampooer to get the remaining stain out of the carpet.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
reply from hooverpwr

Thank you for taking the time to share your feedback regarding your SmartWash PET Complete Automatic Carpet Cleaner. We are sorry to hear that you are not completely satisfied with your purchase. We will ensure that these comments are forwarded to the appropriate department. If you require additional customer service, please do not hesitate to contact us at Hoovercustomersupport@ttifloorcare.com so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Apr 14, 2020
Cavy
5 out of 5 stars review

Best carpet cleaner

I am thrilled with this vacuum.I never realized how dirty my carpets were until I used this.It is very easy to use. The parts disassemble easily for cleaning.I love that is is automatic.You can clean around two rooms with a full tank.For the value this product is definitely worth it.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Feb 3, 2023
Larry HOOVER
5 out of 5 stars review

A MUST have for pet owners & parents.

Between four dogs, a toddler, and my mechanic husband, it seems like I'm always cleaning some mess off my carpet. Before purchasing this I had a Bissell; that worked fine for small messes but for stains that already set or muddy paw prints it barely helped. To compensate I was hiring professionals because it dried so much faster and I wouldn't have to keep going over the stain. No more! This machine will pay for itself in less than a year. What I love...It is lighter than my other machines and cleans about a 12 inch swath on each pass. I never liked leaving solution in my carpet so the fact that I can pull the solution bottle and rinse is awesome. The tanks are perfectly sized and very easy to clean. Everything on the machine is easy to take apart, clean and put back together. I cleaned my bedroom carpet a couple of hours ago and it is almost dry. Having 4 dogs and a toddler that's always on the go makes faster drying time awesome!

Review from Hoover
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Apr 5, 2020
Adravis31
5 out of 5 stars review

Removes mud stain!

I'm so impressed how well it cleaned our carpet that hasn't been washed for more than a year now, and the stain on our couch! I used the pretreat spray gun to remove the mud stain from our pet's paw. Using the sample solution it came with, it definitely removed the stain on our carpet and on our couch. The brush tool really works in brushing off dirt on the stairs or couches. It is an easy glide forward and back carpet cleaner that dries it right away. It's not heavy at all and easy to use and assemble!

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 19, 2020
White Bear
5 out of 5 stars review

MUCH BETTER THAN EXPECTED AND EASY TO USE

Even before I received this carpet cleaner, I went to a large site that sells to millions to read some their reviews to get an idea of how this machine worked. When I read some of the one star reviews, I was actually afraid to even try to use this cleaner. But I finally got up the courage to read all of the instructions and see for myself how it worked. I was very pleasantly surprised with the ease of getting the machine ready to use. Very simple. Then I started using it and found it incredibly easy to operate. I could see the dirt it was picking up as I went along cleaning a very dirty carpet. I used clean water as directed to rinse the carpet and saw much more dirt being picked up. I used two containers of water to rinse the carpet just to make sure I was getting all of the cleaning solution out. After this I used just the "Dry" function to get all of the water out of the carpet, although this might not have been necessary. I can honestly say I was stunned by the results! My carpet looked brand new. It has not looked this good since it was installed. I had NO problems whatsoever using this carpet cleaner. For the ease of use and high-quality results, this machine cannot be beat. Highly recommend!! (The photos I submitted of BEFORE and AFTER cannot do justice to the actual results, I'm very sorry to say.)

Review from Hoover
Helpful?5XO1682SH6ZL13967705211