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Customer reviews for Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool for
Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool
4.6 out of 5 stars
stars935 ratings933 reviews
  1. 5 stars81% (754)
  2. 4 stars10% (89)
  3. 3 stars3% (27)
  4. 2 stars2% (16)
  5. 1 star5% (49)
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Showing 801-810 of 933 reviews
Apr 12, 2021
Ghosts mom
5 out of 5 stars review

Pet owners dream

I have had this for two months now and wanted to wait a bit to leave a review until i had an opinion. I have tried carpet cleaners for "pets" before, and i always felt like after the wetness dried it was the same - and that it put off a weird smell almost. I absolutely love this carpet cleaner, not only is it super easy to use but you can see the cleanliness in the water. All the dirt and grime. Used in 4 carpeted rooms- then went ahead to try a large decor rug my dog loves to sleep on .. literally looks NEW!! Try it you won't be disappointed.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Nov 24, 2023
OhNoPotato
3 out of 5 stars review

Ok but needs improvement

I purchased my carpet cleaner November 2022 when my previous carpet cleaner died. I specifically purchased this cleaner for the dry option which does reduce the amount of drying time. The issues I have with this carpet cleaner are the dirty water tank is impossible to dump without getting gross water on your hands and the floor from either setting the lid down to dump the water or setting the tank down to put the lid on. The suction for the hand tools is terrible and if you have pets fur will get pulled into the clear plastic piece at the front of the machine and it's difficult to remove due to the narrowness of the piece.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
reply from hooverpwr

Thank you for taking the time to share your feedback. We are sorry to hear that you are not completely satisfied with your purchase. If you require additional customer service, please do not hesitate to contact us at Hoovercustomersupport@ttifloorcare.com so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Sep 5, 2024
Dee
1 out of 5 stars review

Leaks from the solution tank right out of the box

I previously had a hoover spin scrub and it lasted me a good 6 years before dying so I decided to go with hoover again and after seeing this one online it looked like a great machine. I waited a week for it to come and and followed all the set up steps. As soon as I insert the solution tank it leaks all over the floor! The entire thing!! Wasted hoover cleaner and drenching the floor. I call hoover and it's like no one works there! I try online and all I get is a chat bot. This is complete bull crap. I will be returning this shampooer and going with a brand like SHARK who has better customer service because when something goes wrong with a product at least they answer the phone. Don't waste your money here.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Mar 12, 2022
Steve
5 out of 5 stars review

Overall, Really a great carpet cleaner.

This carpet cleaner works amazingly well. I have pets including two young puppies, so it gets quite a workout. Only Con is it only comes with the pet attachment, advertising that it has 2 other attachments it doesn't. As for delivery, order said I would get this the next day it was two days later.

Review from walmart.com
Helpful?5XO1682SH6ZL13967705211
Jun 12, 2021
Esther
5 out of 5 stars review

I would buy carpet cleaner again

I love this vacuum . I have two small dogs two kids and well they sure can get carpet dirty and this pet smart carpet cleaner is amazing . But now I can't get a part for it they don't have it so that really sad my brush head won't spin becase of a part that dose not spin from in the the carpet cleaner that hold the brush and make it spin .

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 24, 2021
Elizabeth RN
4 out of 5 stars review

Not sure yet

I would like to retract my comments about Hoover customer service not responding. The company has reached out and addressed the issue I have been having with my machine to my satisfaction. I have not been able to use the product yet, to see if this functions, but the fact that they have reached out and attempted to resolve my issue is greatly appreciated.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 12, 2021
Love My DL #52
5 out of 5 stars review

The BEST!

I have had many carpet cleaners through the years! By far the best! I love that all chambers are separate. Shampoo solution not joined to clean water. I love that you can set it to only vacuum or only rinse. Easy to take apart to de fur the chambers! We have a 12 year old Dachshund, 1 year old English Mastiff and a 16 you old stinky boy..our carpets look brand new!!! Do not hesitate to buy this!!

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
Apr 13, 2020
Aim72
5 out of 5 stars review

Got out old stains too.

I can't even believe how much dirt this got out of my carpet! The water was dark and loaded with dirt. I swear the living room rug didn't look that dirty, but now it looks great. We have 2 cats and a dog, and 2 kids....we spend a lot of time In the living room, and it shows. Our living room is on the smaller side, it took about 2 hours to wash and then do an extra dry only cycle. We had some old stains, that came out with no extra effort. I love the spot wand, when you have pets, there are always spots. I will definitely be cleaning my carpets regularly with this. It is heavy but maneuvers easily.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
May 1, 2023
Mombie
1 out of 5 stars review

Be aware

I bought this carpet cleaner an almost 1 year ago. 11 months to be more accurate. I have 3 dogs and had a cat. I used the machine every few months because my 19 year old dog just goes to the bathroom when he has to go. Doesn't make it to the door in time. I was just using the machine and it literally stopped working mid use. I did everything possible (cleaning the machine wise). All customer service said was oh well, buy another one. If I have to buy a new machine, I guarantee you, it will NOT be. Hoover.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211
reply from hooverpwr

Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Apr 11, 2020
ATCBflo129
5 out of 5 stars review

Adulting is hard, this makes it so much easier!!

As a parent to 4 four-legged furry children who insist on dispersing mud, vomit, hair balls and any other "presents" this vacuum has been a total game changer. My previous shampooers always left wet spots that seemed to take days to dry. With the dry only button on this vacuum, that's been eliminated. The front console is very easy to take off and rinse out if hair builds up. It's also easy to access the brushes to do the same. Highly recommend.

Review from Hoover
Helpful?5XO1682SH6ZL13967705211