It has been many years since I used TurboTax to do my taxes and instead, I have used an accountant. In 2024, it cost more than $1,200.00 to get my taxes done. This year (2025) it cost around $170 all-in including access to a live tax consultant and my state e-file fee! Simple, easy, timely and I feel very confident in the results. TurboTax literally walks you through and explains everything. Will definitely use it again!

I have used Turbo tax for nearly two decades. This is the first year has been the horrible. First, it pushes one to use the online version. You have to search to get to the desktop version. It offers a download. Nothing about cost. You do the download and it wants the license number from your purchase; only, there was no purchase. Looking for pricing provided nothing for desktop version. Purchased that elsewhere. Online version merely gives you a price range and a statement that you don't have to pay anything until you file. I am not a) putting my tax information on their server knowingly and 2) complete the whole process without knowing up front how much it is going to cost me. I am not fond of sticker shock. This is the first year Turbo Tax has felt more like a scam than a legitimate company. Stop trying to push/force us to do our taxes "online." I am strongly considering another tax process next year.

I have use Turbo Tax for more than 20 years. I'm comfortable with it. I work in the tax profession so it is easy for me to use. I had problems with the download this time. I wasn't downloading all the information. I thought I was going to have to call for help. The program is pretty pushy about purchasing your tax advise. It almost was a turn off. It holds you hostage from moving to the next page. I'd prefer to receive the CD. I need something tangible.

They are only getting 2 stars as I was able to complete my taxes. I bought the program in a store. It took me an hour just to get it to work, and speaking to multiple help people. Every time I tried to finish a task I was hit with a different fee. I had to find a 2nd computer to even download this program.

As compared to prior years, not so impressed, especailly with the filing of my state return.. In prior years, if I selected hard copy submission, the return would be prepaed for this method to include mailing addresses and guidance on the mailing process. I am not sure I have printed the correct from forms for state reporting. I believe the only reason this was the case is so Turbo Tax could push e-file for a fee on me.

it crashed twice and lost all information, on the third try it didn't copy my w-2 and had enter it manually. it went past the entry spot and when I check the total income that's when I found it did not enter the 2025 w-2. also it is hard to find the 1099 misc for the ak pfd even though it showed at the beginning it transferred it from last years.

The program this year is horrible and we will not be using it again next year. There are far too many places where we should be able to remove old fields but despite it indicating "add, change or delete" we cannot do anything but add another entry of the same field.

Longtime TT user. I've tried some of the competition over the years, but I keep coming back. How I rate various aspects: Accuracy 5 * Features 5 * Ease of use 4 * Cost 3 * Interface 3 * Ease of determining which version to use 2 *

I love TurboTax Home & Business software. I have been using for 5 years now and it's so easy to use. Just answer yes or no and input income information from your business docs or W-2. I love the smart check feature which checks your returns for errors. My refund has never been denied or delayed.

It works with me. There are some difficult questions that TurboTax asks but it has info box that you can read on what the question means in detail. I can also google the questions and usually can find the answers to it. It's not easy but it's manageable. We use it every year and we are grateful for this program that helps us through Tax return.