transferring from previous returns and downloading from brokerage did make things a lot easier. however, it was difficult to find an answer to a question about changing something in the return. I had to go outside of the application, and outside of turbotax help to get the answer. Your AI bot has limited understanding of questions

I have been using TurboTax since the 1970's. I have been very pleased with this product. I have used another tax preparation product for other venues, but I prefer to continue to use TurboTax for my tax preparation. I have received refunds and had to pay, but I was confident that I had good data prepared.

the app definitely helps. However, I don't appreciate the fact you don't even bother to support software versions even a few years old. There is absolutely no reason whatsoever my few year old computer/os shouldn't be able to do basic things like a simple tax/forms app. If you're gonna do that, especially to lower income people like me, then you better be buying me that new tech since you insist everybody must use the newest stuff. Not everyone can easily afford that like your devs/execs that made this dumb decision.

:( :( :( Decent product - but HATE/DETEST/LOATHE the absolute perpetual upsell of it. I'd rather pay more upfront than have popups and prompts throughout the session/warnings to upgrade. And guess what - if you want to EFile your state taxes, it's $25 more. Also, making it extra for online help is VERY cheap. For this reason, I probably won't use Turbo Tax next year. Overall, a decent product, if they got rid of all the annoying attempts to upsell throughout when you use it, it might be worth it, but right now - it's not. :( :( :(

I have used TurboTax desktop for over 15 years. I have always been very pleased with it an the ease of use, until this year. Initially the 2025 version wouldn't recognize my 2024 tax file document for transfer after multiple different attempts. So, I had to start from scratch entering all of our information which. Then, as I completed the federal return ready to transition to the state filing, TruboTax stalled for 10min at the point it should have prompted me to save the federal filing. I had to force the program to quit which resulted in the loss of the entire filing and having to start over from the beginning. When I did restart the program it miraculously recognized my 2024 filing which saved me a little. Ultimately, after using TurboTax this year, I question if I will use it again

Turbo Tax is not as easy to use as it used to be. It used to give you more information on any extra forms that needed to be filled out and now it doesn't do that. I had to go to IRS.gov and print out instructions and complete the worksheet myself to fill the line Turbo Tax said I was missing.

There needs to be an option to open without updating the program. Especially when you want to open the previous years program to see what was done. This is very frustrating when checking to see how you reported business expenses for the previous year.

I have used Turbo Tax for years and more recently Personal and Business. The program continues to make entering data as easy as possible and double checks for errors. The only reason for 4 stars is this is the second year I have entered 1099NEC information. This is the second year the information entered does NOT total to the summary page and continues to say UPDATE when all of the entering is completed and accurate.

Based on a prompt fro Turbotax I decided to try filing online. Only after I had spent an hour working on my return did Tubotax tell me that can't upload your Quickbooks file using the online version. i had to start all over with a desktop return. You people suck.

• Continually sends me emails recommending that I purchase Turbotax even weeks AFTER I have purchased and installed it. Similar to last year when I continued to receive weekly emails regarding late filing services 5-6 months after I had in fact, filed the return. • Schedule F: Failed to transfer 2024 farm income (as seen in the year-to-year comparisons) • Personal income section: Does not allow me to skip electronic import of investment data and go directly to manual input. Instead, it takes me to import, and when I enter “skip” it takes me to back to the initial page where it eventually allows me to manually enter the data. Very inefficient, and frankly wasteful and disrespectful of my time. Turbotax should have an up-front option to skip all electronic import and allow the user (i.e., the person who PAYS FOR this software) to manually enter data if he so chooses. o I note that in previous editions of Turbotax, there was a check-box with the option to stop asking the question. • Also, Turbotax added-in several “blank” or “Un-named” investment accounts which I am unable to delete. There is no data in these accounts, since they do not exist, but as a user I am not allowed the option to delete them. o Eventually I opened the “Forms View” and was able to delete the non-existent accounts. • On the screen “Other Interest and Dividends” TurboTax auto-checks for seller-financed mortgage interest (which I don't have) and does not allow me to un-check the box. • 1099-R: Turbotax imported the payer name for my pension, but it also imports the data from last year and does not allow me the option to update or edit any information for the current tax year. I was finally able to manually enter by going to the “Forms View” but it still won't allow me to edit information from the main “Step-by-Step” menu. o Eventually needed to enter “Form View” to delete the entire form and start again from scratch. • My state forms did not transfer my Federal pension exemption. Notes said to locate “Find” on toolbar, but there is no such term on the toolbar. Again, had to return to the “Form View” and delete the entire form, then re-enter the information. Once that was completed, the information was correct but there was no option to edit the data from the “Step-by-Step” screen.