I have used Turbo Tax for over 30 years. I find it easy to use and have never needed to use their expert services. I like the feature that exports the previous year's tax return making it easier to prepare my taxes. I mostly only need to change the numbers.

I have been using Turbo Tax since 2008 and find it an exceptional tool for doing my taxes! I have used the Home & Business version to guide me through the ever-changing income tax laws to insure accurate reporting of my taxes for the past 17 years! I like the easy-to-use features of the program and access to professional help, if needed. Turbo Tax offers Peace of Mind at Tax Time!

By far, the most difficult and disappointing experience I have had in the over 10 year period that I have used Turbotax. The push to online usage is so obviously meant to increase what is an unclear, more expensive cost structure that it feels almost like a scam. This version of Home and Business is second only to the Business version I had to also use in the past which was virtually more of a hindrance than an aid. There even appear to be some obvious glitches. Out of nowhere, a Canadian retirement information screen came up after I had chosen none was required - and then it had to be deleted. Part of my 1099-INT was duped - and both had to be deleted. My discouragement with the desktop version this year is not going to encourage me to transition to online at a higher price - it is sadly encouraging me to look to a competitor. If I needed to pay a professional, I would do so with a non-virtual person.

Accuracy guarantee - they were wrong on calculations due to bug in their software, and I had to amend because of them this year. Paid over $100 for software, had to spend hours getting the software to work again, and only got a $30 check for my troubles

Although the product appears to do a good job, there is way too much repetition and lack of clarity. For example, when I want to just review my work, I cannot seem to see exactly what I have typed in. Product seems to skip steps. Further, if I want to make a simple change in a number or description I have to go through all the related questions over and over again. This is a very inefficient process.

TT continues to be confusing internally. I have many questions throughout the return prep process that are not answered clearly or readily. I also run into issues that require my calling your so-called "Product Experts," and of the several I spoke with this year I had only one positive interaction; the others were not only not very knowledgeable, but they used speaker phones or some microphone system that made them difficult to hear, especially since they had foreign accents - NEITHER of which is helpful.

Things I hate about using turbo tax is 1. my dad helped me file my taxes and you made us both buy separate copies of your software. That is not how you advertise it. 2. The donation calculator is no longer included, and we had to list the cost of all our donations manually. 3. You charge extra for state preparation and for electronic filing. After we paid so much for the software you nickel and dimed us for another couple hundred more.

Glad to have assistance from a person at the beginning of our return because there was confusion because of the Microsoft 11 requirement in order to do the tax on the computer after downloading so we tried to use TurboTax Online when asked to try it. We said yes because we have paid for the turbotax using the TurboTax Family KEY to begin the product. We weren't allowed to do the taxes online because TurboTax would not show our 2024 Return online although we could see that Turbotax has a record of us buying it last year and the one we purchased this year kept only letting Claudia be the one filing instead of allowing it to be JOINT filing like all the other years. We entered all the data again ourselves using the prior year that we kept and somehow it transferred some of our data. AI WAS A NIGHTMARE IN TERMS OF SENDING US THE PAGE RELATING TO ANY QUESTION WE HAD. WE HAD TO OUTSIDE OF TURBOTAX TO GET ANSWERS. AI WAS A LEAST 75% WRONG AND OFFERED NO DIRECT LINKS TO THE PAGE WE NEEDED.

Initial log on process is odd and not user friendly. Some screens only provide partial visibility on computer monitor. Overall, it worked for completing my taxes. But, screens, content, help responses could be so much better. I found myself using AI to get good tax advice and answers.

Had completed 95% of my 2025 return, only the actual transfers to the retirement account were outstanding. TurboTax application installed an update and I lost all of my progress and had to start over from scratch. Then I was unable to edit the value for self-employed health insurance without going directly to the Forms backup worksheet. Why is not an option available in the step-by-step menus?