The desktop version was frustrating this year, especially for crypto. The online product has a much better import and automation workflow, while the desktop version felt clunky, outdated, and far more manual. It makes no sense that a paid desktop product would have worse crypto handling than the online version. The biggest issue was having to do extra manual work for crypto reporting that the online version seems to handle much better. That is a major downgrade in usability. I'm also unhappy with the audit defense offering on desktop. It appears to cost more than other options while offering less coverage than the web version. Charging more for shorter coverage makes the desktop product feel like a worse value overall. TurboTax desktop used to feel like the more capable option. This year it felt like the opposite.

I find TurboTax to be quite comprehensive. Th only issues I had pertained to using the search function to drill down (foreign income and tax). I actually appreciate the level of detail and the pathways set up for me in order to leave no stone unturned.

I would have liked to upload a pdf copy of all my tax docs and let the program enter all the info from those docs. I had to enter many of them manually. And if there was an area to upload all of my documents, I couldn't find it. Other than that, it was a great service.

In general a good experience. I which the expense categories were closer to reality, so that I didn't have to open the helper windows all the time to see what expense fits where. I also lost lot of time with the broken form 1116 before I researched and became aware that there was an update that had not yet landed.n I would appreciate an extra function that gives the user an overview of the income and expenses as ty go, so that a comparison with my own records is possible. The explanations and input method for the deduction of foreign taxes is cryptic and very difficult so follow. I had no problems the only compatibility I used, the upload from my financial institution which worked seamlessly. The State Taxes section (CA) is overloaded , I wish that the most common cases would be shown first before one has to search through all the dozens of deduction cases.

My only issue this year was selecting the environment. I have always downloaded your program, this year I was prompted to use the online version. I said OK. Next time I worked on taxes, I was prompted to download the program, so I said OK. The next time I went back, I was again prompted to use the online version. Please make up your mind.

Your Easy Guide and system do not handle 1099-K1 and Foreign Tax credit correctly. Information does not pass through as expected. As a result, there are errors that need to be manually corrected. Very irritating. Please get your development team to improve the product, or you will lose me as a customer.

I like the help with walk thru, but this year was more difficult to finish and I have used ur software for years. I also had an error with the annuity section that turbotax inserted a number automatically, but at least the smartcheck found the error and asked to fixed it. So final papers were correct.

I have been using turbo tax for 10 years and has always been user friendly and helpful in providing guidance going through each step of the return process.

SOME WORKSHEETS DON'T TRANSFER PROPERLY TO SCHEDULES AND FORMS. MUST KNOW WHAT YOU'RE DOING TO SELF CHECK ON GLICHES, which are sometimes not updated even after reporting it.

Stop lobbying to make taxes complicated. I'm forced to use your stupid service because you are a corrupt organization that cares about profits over the American people and creating efficient systems.