The fact that you tired to push me to online file becuase it makes more money for you is horrible. I know that this program would work fine on Windows 10, but you saw an opportunity to 'increase shareholder value' and greedily took it. Much like your lobbying to get rid of free tax filing options. You suck....however, 2 stars becuase it did actually file the tax forms.

This year has bugs with the Education Credits. I called to report. I had to waste time going through Turbo Tax if this, then check this. We did that. The issue was the flow of answered questions. "Yes", pursuing degree on the required page flowed through as "no" on the page that mattered to the calculation. After all that, I get the response that, yes, this issue has been reported. Then I get a closed ticket and request for my opinion. I go back in, and it is not fixed. Urgh! No. Ticket should not be closed. I call a few days later to ask if same issue is showing on Deluxe as the Home and Business. Again, some runaround... may I see your screen. yes, on so on. Issue, not resolved. Finally a week later, I think, maybe if I use step by step instead of forms input. mmm I removed the 1098-T links, deleted the people and student worksheets and used the step by step method instead of forms. It worked. I still haven't heard if Turbo tax has resolved the questionnaire flow issue. And then, I just filed my return (the 3rd), after my mom and daughter's, and it tells me that I have used all 5 of my federal filings which is not true. I have 2 more to file. I hope that will not be another time sucker to fix, but I'm not holding my breath! Ok, it's filed, but it wouldn't let me print without telling them why I don't add their live audit/audit function....mmmmmm See above.

Program is getting more complicated and can not even recognize common mistakes (such as a personal data). When you will receive rejection from e filing, do not expect that program give you clear explanation how to fixed. You need additional money to call for help. AI helper is useless ans can not explain even code of rejection. The quality of Turbo tax significantly decrease in last decade.

I have used Turbo Tax for years to complete my returns. Overall, I was pleased with Turbo Tax 2025 desktop. It is easy to download and navigate. The step-by-step instructions are thorough. I did have to call support this year, and while they were helpful when I finally got through, the phone wait time was too long. The chat bot was not useful at all. The final product produced seems accurate, and the e-filing process was very easy. I marked it down due to significant issues I encountered with the foreign tax credit data entering and computations. It caused me to have to start my return over when I was almost done.

I've been using TurboTax Home and Business since 2012 and lost last years return due to getting a new computer. Had to start all over and it couldn't have been easier. I even went thru the long way and was surprised when I understood every thing the program presented. The program is very well organized and is presented in a logical format.

We should have 5 federal returns we can file via turbo tax - - and Ii get maximum filing reached at number 4 - - and then it says filed, and after a bunch of screens i go through, it comes back and says filing status reached - - there is something wrong here

I've been using TurboTax for over 25 years and found it to be a very accurate software compared to other brands used earlier. It is always been compatible with my Windows computers. Feature-wise, it covers all of our different tax scenarios and the interface is very easy to use. Reports are accurate and easy to read.

Logical flow of questions in "Walk-Me-Through" mode has become more obscure over the years. Will not permit e-filing if a flagged error exists— but it sometimes flags errors in calculated values, with no guidance on how to resolve the error. There is no "intelligence" to take the user to the actual user-entered input that resulted in the error. Even in "I'll Explore" mode, user is walked through questions that don't seem to be necessary.

Turbotax intentionall has made it impossible for desktop product users to pay for state efile. It hasnt worked for years and years. Normally there is a phone number to call, even that is removed now. You are selling a product that is impossible to efile taxes with. This is fraud to get customers to switch to browser product. Then stop selling the desktop product. I will be reporting this multi year "bug" that you have intentionally retained to BBB.

My e-filed return got rejected twice, once for missing payer's TIN on 1099-R forms, once for incorrect "self select PIN' in the e-file page. turbotax had a number already in there which i assumed was from last year. i spent over an hour "chatting" with your AI bots on how to fix this and they kept telling me to click on links that did not exist on the task bars or anywhere that I or your bot could find. Bot kept telling me to do things i had already told the bot could not be done because the button bot said to click on could not be found and bot could not tell me where to find it. nor could bot even get me back to the page where i could see what was in the self select PIN box. nor could bot tell me how to change it, how to get it from the IRS or from Turbotaxes records. I even tried to open a previous year's version of turbotax and see if I couild find it on its e-file page. Turbot tax wouldn't let me open my 2024 or 2023 versions w/out a "license" number which i didn't have. so I finally just decided my only option was to file by mail. seems like the program would have caught some of these problems before hand. I've been using your softwar for decades. but this experience has not been satisfactory, and I might have to explore other options. Before I even got to your bot, I had a hard time finding any link in the email you sent that would take me to the place on your website where it could tell me what the problem was. your website leaves much to be desired when help is needed.And now you won't let me submit this review or get past this page.